Eligibility for services - criteria for levels of need

Critical Needs - highest priority:

• Life is, or will be threatened; and/or
• Significant health problems have developed or will develop and/or
• There is, or will be, little or no choice and control over vital aspects of the immediate environment; and/or
• Serious abuse or neglect has occurred or will occur; and/or
• There is or will be an inability to carry out vital personal care or domestic routines; and/or
• Vital involvement in work, education or learning cannot or will not be sustained; and/or
• Vital social support systems and relationships cannot or will not be sustained; and/or
• Vital family and other social roles and responsibilities cannot or will not be undertaken.

Substantial Needs - second priority:

• There is or will be, only partial choice and control over the immediate environment; and/or
• Abuse or neglect has occurred or will occur; and/or
• There is, or will be, an inability to carry out the majority of personal care or domestic routines; and/or
• Involvement in many aspects of work, education or learning cannot or will not be sustained; and/or
• The majority of social support systems and relationships cannot or will not be sustained; and/or
• The majority of family and other social roles and responsibilities cannot be or will not be undertaken.

Moderate Needs - third priority

• There is, or will be, an inability to carry out several personal care or domestic routines; and/or
• Involvement in several aspects of work, education or learning cannot or will not be sustained; and or
• Several social support systems and relationships cannot, or will not be, sustained; and/or
• Several family and other social roles and responsibilities cannot, or will not be, undertaken.

Low Needs - fourth priority

• There is, or will be, an inability to carry out one or two personal care or domestic routines; and/or
• Involvement in one or two aspects of work, education or learning cannot be sustained; and/or
• One or two social support systems and relationships cannot or will not be sustained; and/or
• One or two family and other social roles and responsibilities cannot, or will not be, undertaken.

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