People who can help you make a complaint

You may be able to get help with your complaint from: your local councillor, Member of Parliament, specialist advice organisation, or advocacy organisation:

Your County Councillor
Follow the link to find the name and address of your local councillor.

Your Member of Parliament (MP)
Your Member of Parliament (MP) can only help you with problems where Parliament or central government has responsibility. Your MP is not there to help you in private disputes with other individuals or with companies who have sold you faulty goods, or, for example, to interfere with decisions made by courts.

The best way to contact your MP is to write to him or her at the House of Commons address given. You can explain your problem clearly and your MP will have written details of your case to help them represent you. You can also phone the House of Commons and ask to be connected to your MP's office. Follow the link entitled 'Members of Parliament' to find out the name of your MP.

House of Commons
London SW1A 0AA
Phone: 020 7219 3000

Citizens Advice Bureau (CAB)
Citizens Advice Bureaux give free, confidential and impartial advice on a limitless range of subjects, including debt, benefits, housing, legal matters, employment, immigration and consumer issues. To find your nearest CAB, follow the link to www.adviceguide.org.uk.

Age Concern
Age Concern can give you advice and support in gaining access to services and making decisions. You can find more details on the Age Concern webpages (see link).