Complaints about transport and highways

Want to make a complaint about transport or highways?

Roads, cycleways, footpaths, bridges, verges, street lights, road signs
To report a problem with roads, cycleways, footpaths, bridges, verges, street lights or road signs see the highways fault reporting webpages (follow the link entitled 'report a fault').

Education transport
To report a problem with school transport see the education transport webpages for details (follow the link entitled 'travel to school or college').

Buses
If your complaint is about the day-to-day running of a bus, you should contact the bus company. They will investigate the matter and reply to you directly.

Trains
If your complaint is about the day-to-day running of a train, you should contact the train company. The train company will investigate the matter and reply to you directly.

Air transport
The Air Transport Users' Council advises air travellers on their rights and works to solve individual cases of complaint (follow the link to their website).