Shropshire Council

Discount and exemptions review

31 October 2016 Last updated at 02:08

We are legally obliged to reasonably review discounts and exemptions on an annual basis. If you currently claim one of these you may already have received a review form or one will be issued to you shortly.

Please be advised that a reply paid envelope is not provided in order for us to keep costs to a minimum.

To save time and the cost of a stamp, why not use our online form to confirm your eligibility for the single person discount. This form is on our self serve system so you may need to register if you've not already done so.

Declare sole residency now »

Thank you for your continued co-operation in these matters.

If you have any questions regarding the form, below is a list of frequently asked questions for further information.

Why have I been sent this letter?

We're reviewing the circumstances of people who are claiming a discount, disregard, reduction or exemption. We require you to notify us of your current circumstances relating to this.

How do I complete the form?

If you're not using the online form, please complete the form posted to you, remembering to return with any supporting evidence that the form asks you for. Fill in all sections that are applicable to you/your circumstances then sign and return via post to the address shown below.

Shropshire Council, Revenues and Benefits, PO Box 4749, Shrewsbury, SY1 9GH.

Alternatively, you can complete and sign the form, returning it as an email attachment via email to

What happens if I don’t complete the form?

We'll assume that your situation has changed and will remove your discount, disregard, reduction or exemption with effect from 1 April 2016 or the date the discount commenced if it commenced after 1 April 2016. You'll receive a new council tax bill as confirmation that it has been removed, advising the amount of your new instalments.

What credit information do you hold on me?

We don’t hold any credit information on you. If you want to see your credit file please contact any of the major credit reference agencies.

What happens if the form is returned after the 14-day deadline given?

If the form isn’t returned on time, you could receive a reminder from us. As long as the completed form (or completed reminder) is returned within the specified time on the reminder, your discount, disregard, reduction or exemption won't be removed (unless the changes or circumstances you provide on the form or reminder mean you are no longer entitled to it).

What should I do if someone is using my address for correspondence only?

Include their name and full residential address so the matter can be looked into further. This may mean that we'll need to contact you for further information, so please ensure all contact details are provided.

I've already informed you of a change in circumstances. Do I need to complete the form?

Yes, please include all the details of your current situation.

I receive mail for previous occupants, what should I do about this?

You need to write on the envelope that the person no longer lives at the address and return it to the sender.

What should I do if my circumstances are not covered in the examples above?

Take a look at our other web pages about other discount, disregards, reductions or exeptions that may apply. Alternatively email the Revenues Team at explaining your circumstances. 

Please note that you'll still be required to complete the review form as requested above.