Who should I tell about a change in my circumstances?
You can still tell your local office or contact Shropshire Council.
I usually come into my local council office to hand in forms, documentation etc. Where will I have to go now?
You can still go to your local office even now we have become unitary.
I used to telephone my local council office, what telephone number should I call now?
Benefits telephone number 0345 678 9001
Council Tax telephone number 0345 678 9002
Business Rates 0345 678 9003.
What do I do if I have applied for benefits but have not heard anything?
Contact the benefit department for an update.
I had an overpayment when I claimed at my local council, will I still need to pay it back?
Yes – the overpayment is still due and payable.
I made an arrangement to pay my overpayment at my local council for a certain amount every week or month. Will this arrangement still stand?
Yes.
I currently go into my local council office and discuss my benefit claim with the same council officer. Will I still be able to see that person?
Usually yes - the local offices will have the same staff members working there. However, some people have moved to new locations around the county.
Can I still pay my existing care bill and other bills by Direct Debit?
Yes, the only thing that will change is the details on your bank statement. These will change to Shropshire Council.
I currently pay for services directly out of my bank account, do I need to do anything?
The council's preferred method of payment is by direct debit. The council will write to you prior to April 2009 to let you know if you need to take any action.
My direct transfer has been returned unpaid. What do I do?
You will need to contact Cashiers on 01743 252108 who will inform you of what action you need to take to make payment.
Who do I make cheques payable to in the future?
Shropshire Council.
How can I pay Shropshire Council?
You can pay by:-
- Direct Debit via payment card or bar code at post offices and pay point outlets
- cheque payable to Shropshire Council, sent to Shropshire Council, PO Box 4210 or at one of the following local offices :-Edinburgh House, Wem, Stone House, Ludlow; Westgate Offices, Bridgnorth; Guildhall, Shrewsbury Castle View Offices, Oswestry
- Payment can also be made by calling Shropshire Council direct on 01743 252188.
I need to pay for a service that was provided by my district/borough council before the end of March 2009, how do I pay after April 2009?
You can pay by:-
- Direct Debit via payment card or bar code at post offices and pay point outlets
- by cheque payable to Shropshire Council, sent to Shropshire Council, PO Box 4210 or at one of the following local offices :-Edinburgh House, Wem, Stone House, Ludlow; Westgate Offices, Bridgnorth; Guildhall, Shrewsbury Castle View Offices, Oswestry
- Payment can also be made by calling Shropshire Council direct on 01743 252188.
In the past I have received invoices for services from my district/borough council, who will I receive invoices from in the future?
Shropshire Council.
I have a mortgage with my district/borough council, what will happen to my mortgage?
The administration for your mortgage will transfer to Shropshire Council. The terms and conditions of your mortgage will remain the same. Shropshire Council prefers payment by direct debit and you will be requested to set up a direct debit for your monthly payments.
I am in arrears on my council tax or business rates account, who do I owe?
The amount outstanding should be paid to Shropshire Council.
My account was in credit, can I still get a refund?
Yes, just contact the Customer Service Centre or call into one of the local offices.
How can I pay for my Council Tax or business rates, I used to go to the local council offices?
You can pay by:-
- Direct Debit Via payment card or bar code at post offices and pay point outlets
- cheque payable to Shropshire Council, sent to Shropshire Council, PO Box 4247 Or at one of the following local offices :-Edinburgh House, Wem, Stone House, Ludlow; Westgate Offices, Bridgnorth; Guildhall, Shrewsbury Castle View Offices, Oswestry
- Payment can also be made by calling Automated Payment Line direct on 0345 678 9009.
I used to pay my Council Tax at my local post office or newsagents, will I still be able to do that?
We will still be offering the opportunity to pay your Council Tax or business rates at these locations, but you will be issued with a new card.
Who can I speak to about my Council Tax or business rates account?
You can visit in person any of our offices or contact the Customer Service Centre.
How do I make an insurance claim against the new Council?
A letter giving full details of the incident giving rise to the claim should be forwarded to the Risk Management & Insurance team at the Shirehall.
What happens to an insurance claim that is currently being dealt with by one of the district or borough councils?
The insurance company will continue to deal with the claim on behalf of the council, but any queries or correspondence should be forwarded to the Risk Management & Insurance Team at the Shirehall.