Shropshire Council

Broseley customer service point

Opens Closes
Monday 14:00 - 18:00
Tuesday Closed  
Wednesday Closed  
Thursday 09:30 - 13:00 14:00 - 18:00
Friday 14:00 - 17:00
Saturday 09:30 - 13:00
Sunday Closed  

We're working in partnership with Broseley Parish Council so that our customers can access a range of council services. The office provides access to our customer service centre via a free-to-use phone link as well as a public computer for doing business with us online. Staff from Broseley Parish Council are on hand to provide assistance to customers in getting online and using the 'warm phone', so that customers can report issues, make payments or applications and access the services they need but please remember that they are not Shropshire Council staff and have no direct access to the Council’s systems or services.

Opening times

You can access Shropshire Council services at this customer service point as follows by using our free to use public PC or our freephone telephone:

  • Monday: 2pm - 6pm
  • Thursday: 9:30am - 1pm, 2pm - 6pm
  • Friday: 2pm - 5pm
  • Saturday: 9:30am - 1pm

You won't be able to access council services outside of the hours stated above.

Please note that Broseley Parish Council and the library have different opening hours. Take a look at the Broseley Library and Broseley Parish Council websites to find out more.

Services where you will need to visit an alternative customer service point

Some applications require supporting documents,

If you want to

  • Renew a disabled persons’ bus pass (bring proof of ID showing your date of birth, proof of your current address and proof of your disability)
  • New concessionary travel applications (bring proof of ID showing your date of birth and proof of your current address)     
  • To obtain a parking permit (bring proof of residency)   

and you are not able to do this online then you will need to see a Shropshire Council adviser in order to process your request. This means you will need to use an alternative office where your request for the following services can be dealt with quickly:

Your nearest alternative site is the Bridgnorth customer service point.

You can access the following services using our phone or public PC at Broseley Customer Service Point

Shropshire Council provides a variety of services, some of which can be accessed access online. If you don’t have a computer at home, you can use our public access computer. Did you know you can access certain services online? You can also report things and make payments to the council. Please use the following links to see what you can do online - you may save yourself a visit to one of our offices.

If you want to see what open consultations we have and add your comments, please use the following link.

Examples of what you can access online include:

Here are some links where you can look for guidance on services

You'll be able to access other services via a free telephone link in the customer service point, including:

  • Adult social care
  • Blue badges
  • Business rates
  • Children's social care
  • Council tax (revenues)
  • Housing Options
  • Just Credit Union
  • Housing benefit and council tax support
  • Local Support and Prevention Fund
  • General enquiries
  • Planning
  • Shropshire Homepoint


We no longer hold radar keys, which allow access to disabled public toilets. These are available to order from the Radar Keys website.

Please note that we don't stock caddy liners. You can buy them from local shops - look out for the compostable symbol so you know you have the right type.


For Shropshire Council

Customer Services
0345 678 9000

For the library / parish council

Broseley Parish Council
Bridgnorth Road
TF12 5EL 

Telephone: 01952 884119