Shropshire Council

Ludlow customer service point

Opens Closes
Monday 09:30 - 17:00
Tuesday 09:30 - 17:00
Wednesday 09:30 - 17:00
Thursday Closed  
Friday 09:30 - 17:00
Saturday Closed  
Sunday Closed  

Opening times

You can access council services at this customer service point as follows:

  • Monday, Tuesday, Wednesday, Friday - 9:30am to 5pm
  • Thursday - closed

(may need to close for 30 mins to accommodate staff lunches)

Please note that there are no face to face advisors available on Saturdays. If you want to speak to someone at the council on a Saturday, you can contact our customer service centre by using the self-serve telephones at the customer service point between 9:30am and 1pm.

This service point provides information on council services (Mon-Fri), together with a wide range of community information. Please note that Ludlow Library has different opening hours. Take a look at their website to find out more.  

Services available

We provide a variety of services, some of which you may prefer to access online. If you don’t have a computer at home, you can use our public access computer. You can also report things and make payments to us for certain services. Please use the following links to see what you can do online - you may save yourself a visit to our office.

If you want to see what open consultations we have and add your comments, take a look at our Get Involved website.

Examples of what you can access online include:

You'll be able to access other services via a free telephone link in the customer service point, including:

  • Adult social care
  • Citizens Advice Bureau
  • Council tax (revenues)
  • Housing Options
  • Just Credit Union
  • Housing benefit and council tax support
  • Local Support and Prevention Fund
  • General enquiries
  • Planning
  • Shropshire Homepoint
  • Shropshire Towns and Rural Housing

You'll need to visit us for the following services (Monday-Friday, 9am-5pm):

  • Renew a disabled persons’ bus pass (bring proof of ID showing your date of birth, proof of your current address and proof of your disability)
  • New concessionary travel applications (bring proof of ID showing your date of birth and proof of your current address)     
  • To obtain a parking permit (bring proof of residency)         

We no longer hold radar keys, which allow access to disabled public toilets. These are available to order from the Radar Keys website.

 compostable logo

Please note that we don't stock caddy liners. You can buy them from local shops or online - look out for the compostable symbol so you know you have the right type.


Customer Services
0345 678 9000

Ludlow Library
7/9 Parkway