Shropshire Council

Market Drayton customer service point

Venue alert!

Market Drayton Customer Services will be closed on Thursday 8 November and will close at 3pm on Monday 19 November.

Opens Closes
Monday 10:00 - 15:00
Tuesday 10:00 - 15:00
Wednesday 10:00 - 16:00
Thursday 10:00 - 16:00
Friday 10:00 - 16:00
Saturday Closed  
Sunday Closed  

Opening times

You can access Shropshire Council services at this customer service point as follows:

  • Monday and Tuesday 10am - 3pm
  • Wednesday - Friday 10am to 4pm

(may need to close for 30 mins to accommodate staff lunches)

You won't be able to access council services outside of the hours stated above.

This service point provides information on our services, together with a wide range of community information. The service point also acts as a ticket agency for the Regent Theatre and Victoria Hall, Stoke on Trent; the New Vic, Newcastle under Lyme; Crewe Lyceum and The Grand, Wolverhampton. There's a fax and photocopy service available, together with a free internet service. A small room for one-to-one meetings is available for local organisations and groups.

Services available

We provide a variety of services, some of which you may prefer to access online. If you don’t have a computer at home, you can use the public access computer in our customer service point. You can also report things and make payments to us for certain services.  Please use the following links to see what you can do online - you may save yourself a visit to our office.

If you want to see what open consultations we have and add your comments, take a look at our Get Involved website.

Examples of what you can access online include:

Here are some links where you can look for guidance on services:

You'll be able to access other services via a free telephone link in the customer service point, including:

  • Adult social care
  • Blue badges
  • Business rates
  • Children's social care
  • Council tax (revenues)
  • Housing Options
  • Just Credit Union
  • Housing benefit and council tax support
  • Local Support and Prevention Fund
  • General enquiries
  • Planning
  • Shropshire Homepoint

Here are some services where you will need to visit our office:

  • Renew a disabled persons’ bus pass (bring proof of ID showing your date of birth, proof of your current address and proof of your disability)
  • New concessionary travel applications (bring proof of ID showing your date of birth and proof of your current address)     
  • To obtain a parking permit (bring proof of residency) 

We no longer hold radar keys, which allow access to disabled public toilets. These are available to order from the Radar Keys website.

 compostable logo

Please note that we don't stock caddy liners. You can buy them from local shops or online - look out for the compostable symbol so you know you have the right type.


Customer Services
0345 678 9000

49 Cheshire Street
Market Drayton