Shropshire Council

Wem customer service point

Opens Closes
Monday 09:00 - 13:00 14:00 - 17:00
Tuesday 09:00 - 13:00 14:00 - 17:00
Wednesday 09:00 - 13:00 14:00 - 17:00
Thursday 09:00 - 13:00 14:00 - 17:00
Friday 09:00 - 13:00 14:00 - 17:00
Saturday Closed  
Sunday Closed  

Opening times for Shropshire Council services

We're working in partnership with Meres & Mosses and South Shropshire Housing Associations so that our customers can access a range of council services. The office provides access to our customer service centre via a free-to-use phone link as well as a public computer for doing business with us online. Staff are on hand to provide assistance to customers in getting online and using the 'warm phone', so that customers can report issues, make payments or applications and access the services they need.

Opening times

Monday, Tuesday, Thursday and Friday: 9am to 5pm 
Wednesday: 10am to 5pm

Services available

Shropshire Council provides a variety of services, some of which you may prefer to access online. If you don’t have a computer at home, you can use our public access computer. Did you know you can access certain services online? You can also report things and make payments to the council for certain services. Please use the following links to see what you can do online - you may save yourself a visit to our office.

If you want to see what open consultations we have and add your comments, please use the following link.

Examples of what you can access online include:

Here are some links where you can look for guidance on services

You'll be able to access other services via a free telephone link in the customer service point, including:

  • Adult social care
  • Blue badges
  • Business rates
  • Children's social care
  • Council tax (revenues)
  • Housing Options
  • Just Credit Union
  • Housing benefit and council tax support
  • Local Support and Prevention Fund
  • General enquiries
  • Planning
  • Shropshire Homepoint

Some applications require supporting documents, so you may need to see a specialist adviser in order to process your request. We're working on making these services simpler. In the meantime you may prefer to use an alternative office where your request for any of the following services can be dealt with quickly:

  • Renew a disabled persons’ bus pass (bring proof of ID showing your date of birth, proof of your current address and proof of your disability)
  • New concessionary travel applications (bring proof of ID showing your date of birth and proof of your current address)

We no longer hold radar keys, which allow access to disabled public toilets. These are available to order from the Radar Keys website.

Your nearest alternative site is the Shrewsbury customer service point.

 compostable logo

Please note that we don't stock caddy liners. You can buy them from local shops - look out for the compostable symbol so you know you have the right type.


For Shropshire Council

Customer Services
0345 678 9000

For Shropshire Housing Group

0300 303 1190
Edinburgh House
New Street