Opening Hours:
Monday: 8am to 8pm
Tuesday: 8am to 6pm
Wednesday: 8am to 6pm
Thursday: 8am to 8pm
Friday: 8am to 6pm
Saturday: 9am to 1pm
Please note - The Customer Service Centre is busy on Mondays and on the first day following bank holidays. If your call is not urgent please try and call later in the week.
Due to essential systems maintenance Shropshire Council will be unable to take card payments on Thursday the 22nd of September, or on the morning of Friday the 23rd. If your payment is not urgent please call back after midday on the 23rd, if it is urgent please speak to an adviser on 0345 678 9000
The Customer Service Centre has a dedicated team of advisors and is based in Shrewsbury.
These are just some of the services we can help you with:
- Applying for a copy of a birth, death or marriage certificate
- Reporting a missed refuse collection
- Renewing your library books
- Reporting a blocked drain, a street light not working or other highway problems
- Applying for free school transport
- Enquiring about Meals on Wheels
How to contact us
The contact numbers for the Customer Service Centre are:
0345 678 9000 General enquiries
0345 678 9001 Housing Benefit
0345 678 9002 Council Tax
0345 678 9004 Planning and building control
0345 678 9005 Housing and social services
0345 678 9006 Streets, roads and transport
0345 678 9007 Bins and recycling
0345 678 9008 Children’s services
0044 1743 251000 for international callers
Last updated 9 September 2011 Print this page