Contact your telephone service provider from another phone, for BT lines:

• Dial 152 from a land line or 0800 800 152 from a mobile phone (mobile phone charges will apply).
• Follow the prompts and you will speak to a call taker who will help you with your enquiry.
• You can alternatively register a fault and check on the progress on-line at www.bt.com.
• You can also have your incoming calls diverted to another phone, including mobiles should you wish.

If you need to make a 999 call during a Telephone Failure

• try and make the call from a mobile phone
• try a neighbour
• try a phone box
• go to your nearest Fire or Police station to raise the alarm
• if the Telephone Failure is widespread, listen to Radio Shropshire as they will be advising if any ‘Emergency Service Contact Points’ will be established in the local area

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