All referrals for housing-related support services in Shropshire will be managed through a referral system called the VRON (Virtual Referral and Outcomes Network).
The VRON system
This will include:
- self-referrals from people who approach a provider of housing-related support directly
- referrals to providers from other agencies, such as Social Services, Health Services, Probation, Citizens Advice, Help the Aged, Age Concern and others
- referrals from individuals who approach the council enquiring about housing-related support
How to get referred
If you wish to refer yourself or someone else for housing-related support, you can use the Supporting People VRON Enquiry Online Form attached to this page, or telephone the Customer Service Centre on 0345 678 9005. You can also use this form if you wish to make a general enquiry about the VRON.
In addition to information on referrals, the VRON will also gather information on the ways in which the individual needs of service users are being met by housing-related support.
Aims of the VRON system
The purpose of setting up the VRON is to:
- provide a single point of contact for individuals and agencies to access housing-related support services in Shropshire
- be able to gather better information about the need for housing-related support services
- be able to collect information about how well housing-related support services are meeting the needs of vulnerable people in Shropshire
This will help us to find out about people who need support but who are unable to get it for any reason. This might be because their needs cannot be met by any of the housing-related support services available, or because too many people need the support. This information will mean that we can work with providers and partners, such as health and social services, to make sure that the services provided are meeting as many needs as possible.
All information held by the VRON will be treated in the strictest confidence, and will be subject to The Data Protection Act and Shropshire Council's Data Protection policies.