Shropshire Council website

This is the website of Shropshire Council

Contact information

E-mail

customer.service@shropshire.gov.uk

Telephone

0345 678 9000

Postal Address

Shropshire Council
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND

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Employment

Access to your home

Major repairs and planned maintenance

From time to time Shropshire Council Landlord Services may need to gain access to your home to undertake surveys. This could be for a number of reasons:

  • prior to major repairs being undertaken
  • to inspect a repair
  • to service your gas appliances
  • to update Council records on the condition of its stock
  • to carry out specialist surveys, for example to identify the presence of asbestos containing materials etc

Under your tenancy agreement you must allow us access to your property at any time between 8am and 8pm and at any other time in an emergency.
We will give prior notice where possible.

'Access' also includes moving furniture and lifting carpets to allow repairs and inspections to be undertaken. However we can help if customers need assistance.

Carpets are your responsibility and Landlord Services cannot be held responsible if they have to be lifted or removed to carry out a repair.

Should the Council need to gain access to your property to undertake survey work the surveyor will carry identification or should have a prearranged appointment. Do not allow any person into your home if they do not carry the relevant identification. If you are in any doubt please contact us.

For Council tenants living in Bridgnorth contact:
Telephone: 01746 713200

For Council tenants living in Oswestry contact:
Telephone: 01691 677290

Online services and downloads

Contact

Landlord Services
0345 678 9005
Shropshire Council
Housing
Shirehall, Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND
Last updated 25 October 2011 Print this page

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