How to report a pothole, faulty streetlight or traffic light, damaged bridge, or damaged road sign
With over 5,000 kilometres of roads, cycleways, footpaths and verges in Shropshire, it is not possible for the council to inspect all of the network all of the time. You can help us by reporting any maintenance problems you see.
It is important to provide accurate details of the problem, including:
- what the problem is
- where it is located
- when you noticed the problem
- your name and contact details
To report a fault with a streetlight please follow the link on this page to report a faulty streetlight
Exceptions
For highway defects within the Telford and Wrekin area telephone 01952 384000 or visit their website (follow the link on this page).
The following roads in Shropshire are maintained by AmeyMouchel on behalf of the Highways Agency. For general enquiries, contact their local office on Telford 01952 237523 or their main switchboard in Birmingham 0845 3656458, or follow the AmeyMouchel website link on this page.
- M54 whole length
- A5 Preston Island (junction with A49 north of Shrewsbury) to county boundary Chirk
- A5 Shrewsbury to Telford
- A49 South of Shrewsbury by-pass
- A483 South of A5 Roundabout Oswestry Mile End to Llanymynech
- A458 West of Shrewsbury by-pass
You can also view maps showing the roads maintained by Shropshire Council and the Highways Agency, by clicking on the attachments on this page.
Our office opening hours are:
Monday to Thursday 8am to 5pm
Friday 8am to 4pm
What happens next?
All reports will be responded to within seven to ten working days. For urgent problems we aim to visit the site within 24 hours. For non-urgent problems it may be more cost effective for the inspection to be delayed until a member of the local highway maintenance staff is near the area.
Emergency problems:
If the problem is urgent, please telephone 0345 678 9006 (Highways Customer Services).
Problems notified to us online over the weekend will not normally be read until Monday morning.
Data protection statement
You should provide your details if you want us to respond to you. The information that you provide to us will be used solely for the purpose of collecting reports of faults with roads, paths and highways in Shropshire. It will not be passed on to any third parties, and it will be retained for a maximum period of two years.