Library renewals

You may ask for any item to be re-issued up to three times provided that it has not been requested by someone else and that it is not more than three weeks overdue. Follow the link on this page to renew your loans online (you will need enter your library card number and PIN)[/item]

How to apply for a renewal

In addition to the online renewals facility, renewals may be made by:

• personal application to a library, with the items
• personal application to a library, with the item numbers (from the barcode)
• by letter
• by e-mail
• by telephone to a library during normal opening hours
• by telephone using Callpoint, the 24 hours a day, 7 days a week automated service
• self-service at Ludlow, Market Drayton, Oswestry, Shirehall, Shrewsbury, and Wem libraries and at the Library at the Lantern (serving Sundorne and Harlescott).

Items returned late are subject to fines at the current rates.

Callpoint

Callpoint is a 24 hour automated telephone renewal facility. You may renew any item you have borrowed from the Shropshire Libraries using a touchtone telephone and your library borrower number and Personal Identification Number (PIN). Simply follow the instructions given over the telephone. You will also be given information on what you have on loan.
The number to call is 01743 252100

Conditions for renewals

Please note the following conditions:

• fines or hire charges will be added to your personal account
• items cannot be renewed more than three times or if reserved by another borrower
• if you record your PIN please keep it safe as you would with other secure numbers
• there may be times when this service will not be available due to technical reasons so please try again.

Obtaining a PIN

If you do not know your PIN, please follow the link on this page for further information.

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