Here is a selection of frequently asked questions about Shropshire Libraries
Where is my local library?
Libraries are located in villages and towns across the county, as well as a fleet of mobile libraries calling at smaller communities. Use the quick checklist by following the left-hand navigation link to 'Find a library'. To see if a mobile library visits somewhere near you, follow the link on this page to 'Mobile Libraries' to find a complete and up to date list of all of the mobile library stops. Each library has its own web page.
How do I join the library?
You can apply online, by post and in person at a library. You may then borrow books, DVDs, CDs and other items, use a computer in the library and access a range of online resources. For general information follow the left-hand navigation link to 'Joining the library'. To obtain a membership ticket you will need to visit a library and if you provide proof of name and address you will be entitled to full membership benefits.
How much does it cost?
There is no charge for joining the library, receiving a membership ticket, using computers or borrowing books (provided you return them by the due date). Charges apply for the loan of some other material such as audio-visual items (e.g. DVDs and CDs), photocopying, printing and if you return loaned items late. Full details can be found by following the link on this page to 'Library charges'.
How can I renew my library loans?
This can be done in person at a library, by telephone (including an automated 24 hour facility) or by using the online renewals facility. If you know your PIN (personal identification number) you can renew online by following the link on this page to 'Login to renew your loans'.
How can I request a new PIN?
You can change your PIN online through the borrower information section of the library catalogue. If you do not know your current PIN you will need to contact your local library. Further details can be found by following the link on this page to 'Library membership PIN'.
Can you get me particular books and other items I need?
The complete catalogue is available online by following the link on this page to 'Shropshire Libraries catalogue home page'. If you know your PIN you can make online requests for items that you find within the library catalogue.
What do I need to do to be able to use a computer in the library?
Computers may be used by everyone free of charge. If you are going to be a regular user, then you will need to become a library member. This is is quick, easy and free of charge. If you bring some proof of your name and address into the library you can join as a full member straight away but you can still join as a standard member and use a computer straight away if you don't have id with you. If you are a visitor or just want to use a computer that day you can ask for a guest pass. Everyone who uses a computer must agree to the Library Acceptable Use Policy. Please note that in some libraries you may need to book ahead at busy times. Further details can be found by following the link on this page to 'Computer use in libraries'.
Can I access a library outside normal opening hours?
Some libraries in Shropshire are located in buildings that have wider community uses and may therefore be open for longer periods than the library is staffed. Wherever possible, arrangements are being made to allow registered library members to access these libraries outside normal opening hours.
How do I make a comment, complaint or suggestion?
You can telephone, email, or visit a library. Contact details for Shropshire Libraries are given on this page. You can recommend items to be added to stock by following the link on this page to the 'Library stock suggestion form'.
Can I ask for someone to deliver my books?
If you cannot visit the library because you are disabled, have a long term illness, are frail or a full time carer of a disabled adult or child, the library service can be delivered to your door by a library volunteer. You can find out more by following the link on this page to 'Home Library Service'.
Can I hire a room for a meeting?
Some libraries can offer space for meetings. Follow the link on this page to 'Room hire in libraries' for details.
Can I put up a display or mount an exhibition?
Follow the link on this page to 'Your exhibition or display in libraries' where you will find details and an online enquiry form.
How well is the service performing?
Performance posters are displayed in every library giving targets and achievements.