Library Service - Frequently asked questions

Where is my local library?
There are 24 libraries located in villages and towns in the county, as well as a fleet of mobile libraries calling at smaller communities. Use the quick checklist by following the link to "Find a library". To see if a mobile library visits somewhere near you, follow the link to "Mobile Libraries" to find a complete and up to date list of all of the 600 plus mobile library stops in the county. Each library and mobile library has its own web page.

How do I join the library?
You can apply online, by post and in person at a library. You may then borrow books, DVDs, CDs and other items, use a computer in the library and access a range of online resources. For general information follow the link to "Joining and using the library". Online registration can be found on the page "Join the library online". To obtain a membership ticket you will need to visit a library and if you provide proof of name and address you will be entitled to full membership benefits.

How much does it cost?
There is no charge for joining the library, receiving a membership ticket, using computers or borrowing books (provided you return them by the due date). Charges apply for the loan of some other material such as audio-visual items (e.g. DVDs and CDs), photocopying, printing and if you return loaned items late. Full details can be found by following the link to "Library charges"

How can I renew my library loans?
This can be done in person at a library, by telephone (including an automated 24 hour facility) or by using the online renewals facility. Details can be found by following the link to "Library renewals". If you know your PIN (personal identification number) you can renew online by following the link to "Library catalogue and renewals". As this then leads to a separate secure website, please follow the instructions to navigate through borrower information.

Can you get me particular books and other items I need?
The complete catalogue is available online by following the link to "Library service catalogue and renewals". You may request any item and it will be supplied if it available for loan, if it can be borrowed from another library service or if it is purchased for stock. If you know your PIN you can make online requests for items that you find within the library catalogue. Alternatively follow the link to "Library stock request form" or ask at any library.

What do I need to do to be able to use a computer in the library?
Computers may be used by everyone free of charge but you will need to show some form of identification or a library membership ticket and agree to the computer acceptable use policy. It is recommended that you book ahead, if at all possible, as computers are heavily used in some libraries at peak times. Further details can be found by following the link to "Booking and using a library computer".

How can I request a new PIN?
You can change your PIN online through the borrower information section of the library catalogue. If you do not know your current PIN you will need to contact your local library. Further details can be found by following the link to "Library membership PIN"

Can I access a library outside normal opening hours?
Some libraries in Shropshire are located in buildings that have wider community uses and may therefore be open for longer periods than the library is staffed. Wherever possible, arrangements are being made to allow registered library members to access these libraries outside normal opening hours. For further details and to apply online please follow the link to "Library access out of hours form".

How do I make a comment, complaint or suggestion?
You can telephone, email, use an online form or visit a library. Contact details for the Library Service are given on this page. If you would like to make suggestion about library stock, follow the link to "Library stock suggestion form", or if you would like to comment on a book you have already read use the "Book review form". Specific comments about the range of web resources are welcome - please follow the link to "Online resources feedback form".

Can I ask for someone to deliver my books?
If you cannot visit the library because you are disabled, have a long term illness, are frail or a full time carer of a disabled adult or child, the library service can be delivered to your door by a library volunteer. You can apply for this service by following the link to "Home Library Service application form"

Can I hire a room for a meeting?
Some libraries can offer space for meetings. Follow the link to "Room hire in libraries" for details.

Can I put up a display or mount an exhibition?
Follow the link to "Your exhibition or display in libraries" where you will find details and an online enquiry form.

Where can I find an online form?
A full list of online and downloadable forms relating to the Library Service can be found by following the link to "Library Service forms".