Your comments about the library service

If you would like to make a comment please use the link to the contact email address on this page. Here are some of the general comments library users have made, with an indication of how the library has responded. There are further comments on libraries on the individual pages for each library and links are provided on this page to a selection of these.

You asked for more help with computers
Through the introduction of the People’s Network every library has computers that are free to use for high speed broadband internet access. In order to be able to offer more help all staff have received some additional computer training. Special taster sessions are arranged from time to time.

You asked for a wider choice of books
The budget available for the county has been increased considerably so there is more new stock and meaningful exchanges. Careful consideration is always given to how maximum benefit from these increased funds can be achieved, based upon your suggestions.

You commented on the limitations of the reference stock for study purposes
The introduction of the People’s Network has allowed greater access for everyone to reference material which cannot always be provided in a printed format. The Online library provides a wealth of resources that can be accessed anywhere by library members.

You would like to be able to see what is in stock at all the libraries in Shropshire
There is an online library catalogue available to everyone on the internet and at all libraries. This can help you locate a book, video, or DVD or CD and can also give you a huge amount of local information through the County Council website.

You asked that detective stories/science fiction/historical novels are kept separate
Various experiments have been made to test public reaction. Some people prefer categorisation, others do not. All fiction added to stock now has a “genre” sticker on the spine to indicate the type of book it is. There are also various booklists and guides available that list authors who write in a particular style. Follow the link on this page to "A good read".

You asked that charges should be lower
Charges are reviewed at least annually by the Library Management Team. Lower fees for requesting in-stock items have been introduced.