You can help libraries in Shropshire to improve by having your say. Your suggestions will be listened to. If you have a complaint, staff will do their best to put things right, and if you are pleased with the service, please say!
How to make contact
- Talk to staff in the library. For a full list of libraries and their contact details, follow the navigation button to 'Find a library'
- Telephone your library
- Call the council's Customer Service Centre on 0345 678 9034, or email customer.service@shropshire.gov.uk
- Send a letter
- Complete a printed comments form, available from all libraries and Shropshire Council premises
- e-mail to libraries@shropshire.gov.uk.
- Contact a member of the Library Management Team
Library Management Team
- Claire Cartlidge, Library Service Manager, based at Shrewsbury Library and at Shirehall.
- Elaine Moss, Library Area Manager, South West, based at Ludlow Library.
- Rawden Parslow, Library Area Manager, South East, based at Bridgnorth Library
- Teresa Eccleston, Library Area Manager, North, based at Oswestry Library
Whatever method you use, you should expect to receive a response within ten working days, unless you indicate that you do not need a reply.
Here are some of the general comments library customers have made, and how the library responded.
You would like to be able to see what is in stock at all the libraries in Shropshire
There is an online library catalogue available to everyone on the internet and at all libraries. Please follow the navigation button to 'Catalogue and requests' on this page.
You asked that detective stories/science fiction/historical novels are displayed separately
Various experiments have been made to test public reaction. Some people prefer categorisation, others do not. All fiction added to stock now has a “genre” sticker on the spine to indicate the type of book it is. There are also various booklists and guides available that list authors who write in a particular style.
You asked for longer opening hours
At some libraries self-service has been introduced, which means it may be possible for customers to use the library at times when it is not staffed.
You asked if Shropshire libraries were going to provide E-books
A small number of E-books are available for download by authors associated with Shropshire and the West Midlands, or that feature descriptions of the area. For further information, please follow the link on this page to 'E-books from the library'.