A selection of comments made about Shrewsbury Library appear on this page. All suggestions and complaints are carefully considered and action is taken to make improvements where these are possible within physical and budgetary constraints. Do you agree with these views? Is there anything you would like to add? If so, please do tell library staff or comment online.

Customer service

• "Thank you for sending an email overdue notice. It was very helpful"
• "The staff are very professional and provide a high standard of service. They are very friendly, helpful and interested in the job and the clients. So well done and keep up the good job guys"
• "I use the library every week and I find the staff always extremely helpful, friendly and willing to assist anyway they can, even when the library is very busy"
• "It is great that you telephone to let me know when requested books have arrived. It is worth paying the council tax just for that"
• "I've used the library service since moving to Shrewsbury 20 years ago and think you all do an excellent job. 10 out of 10"

The building

• A visitor popped in for a town map and commented: "What a lovely library. Nice to see one so busy and buzzing"
• "Layout and signage could be a bit clearer, particularly in relationship to books on top floor"

Comments after merging services and books from the Reference library into Shrewsbury library

• "What a beautiful library and how lovely to be able to have drinks here"
• "It works well. It's much more wholesome and comfortable"
• "I have to congratulate the staff on such a wonderful job fitting everything in. It looks really good"

Opening hours

• A customer said how much he appreciated the library being open on a Sunday
• "It would be helpful if the library opened earlier 8.30 / 9.00 for use before work"
• "The provision of a letterbox for books to be returned out of normal opening hours (is useful)"

Books

• "Fantastic improvement in stock order over last few years. Worth every penny of our money and deserves more resources"
• "I much prefer the large print books in their new location"
• "It is really helpful that the short stories are now in one place"
• "I love the Top Notch. It saves so much time"
• "Great library, great selection of books"
• "While on holiday in Church Stretton I visited Shrewsbury library and was most impressed with the music section and the wonderful selection of opera vocal scores. Quite splendid"

Computers

• A visitor using the computer was very pleased with the service and impressed that there is no charge
• "Will the catalogue ever get any faster?"
• "I think the library is clean, tidy and also seems organised. The staff have always been helpful and as I’m a student with no computer I’d be lost without it!"

Services for children

• "Storytimes and Baby Bookworms are fabulous. Is there anything for school age children? If not can we please have a book club in holidays or something similar"
• "My daughter has read virtually all in the teenage section and would like a wider choice. But I do encourage her to look in bookshops then to come in and order the book. We have always found the staff very helpful with this"
• "This library is one of the best libraries I've been to"
• "Today is the first time I've been to Toddler Tales with my daughter it was brilliant. We really enjoyed it"

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