If you would like to make a complaint about, or to, Shropshire Council as the local planning authority, this page advises you about how to do so.
The Local Planning Authority functions must not only be carried out in accordance with the law, they must also be administered fairly. Failure to manage its functions in a fair and open way could give rise to complaints of maladministration to the Local Government Ombudsman.
Where anyone feels that they have been treated unfairly by the Local Planning Authority or that the Local Planning Authority has acted improperly then they can make a complaint to the ‘Local Government Ombudsman’
Before doing so they should try to resolve the complaint directly with the council. You are therefore advised to follow the council’s own complaints procedure before writing to the ombudsman.
Shropshire Council complaints procedure
If you would like to make a complaint to Shropshire Council, please follow the link to our complaints pages which tell you how to do so.
If the Ombudsman decides that there is a case to answer he/she will undertake a thorough investigation of all matters relating to the complaint. Ultimately they may find that ‘no maladministration’ has occurred or that the council is guilty of ‘maladministration’ either with or without injustice to the complainant.
The Ombudsman may suggest remedies where ‘maladministration’ has occurred but you should note that in doing so he/she cannot enforce these and cannot question the policies of the council nor the final decision the council reached.
The address of the Ombudsman is:
The Local Government Ombudsman
The Oaks No.2
Westwood Way
Westwood Business Park
Coventry CV4 8JB
Tel. 0247 6820000
Fax 0247 6820001
Advice Line 0855 6021983
Email : enquiries.coventry@lgo.org.uk