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0345 678 9000

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Shropshire Council
Abbey Foregate

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Owner-occupied housing

Please note that the Housing Renewal Assistance and Adaptations Policy is currently under review.

Other than in exceptional circumstances, we expect owner-occupiers, including long leaseholders, to take their own action to remedy hazards at their own properties. The private sector housing manager will decide whether there are exceptional circumstances in a particular case.

Occasions will arise where hazards are identified in owner-occupied properties where the owner is not eligible for financial assistance, is unwilling to use financial assistance, or where no financial assistance is available from the us. The duty to take action, as required under section 5 of the Housing Act 2004 still applies. However it would not generally be in the public interest to enforce compliance unless the hazard in question was adversely affecting an adjoining property, or endangering the health and safety of the public or visitors to the property.

Where it appears that there would otherwise be little prospect of such a hazard being remedied within the forthcoming 12 months (for example through a grant to install central heating to remedy the hazard of excess cold), the hazard will be brought to the attention of the owner by the service of a hazard awareness notice. No charge would generally be made for the service of such a notice. This fulfils our duty under section 5 of the Housing Act 2004, but has no subsequent enforcement consequences.

In some exceptional cases it will be necessary to serve a legal notice in respect of hazards and or poor living conditions in owner-occupied properties. No charge would generally be made for the service of such a notice, and the team, along with other council departments and external agencies such as the Shropshire Fire and Rescue Team, will work with the owner to offer advice and assistance in complying with the requirements of the notice. Other examples of exceptional cases where we may take enforcement action include:

  • Vulnerable elderly people who are judged to be incapable of making informed decisions about their own welfare
  • Vulnerable individuals who require our intervention to ensure their welfare is best protected
  • Hazards that might reasonably affect persons other than the occupants
  • Serious risk of life-threatening harm such as electrocution or fire
  • Any other exceptional case determined by the private sector housing manager

For further information on any of the above issues, please contact us:

  • Email:
  • Phone: 01743 251810

Please note: advice and assistance for people who live in rented accommodation with issues such as housing conditions, tenancy issues and houses in multiple occupation is dealt with by our colleagues in Public Protection:

  • Email:
  • Phone: 0345 678 900

Related information


Private Sector Housing
0345 678 9005
Last updated: 03 March 2017 Print this page

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