Customer service

How to contact Shropshire Council

We have introduced new telephone numbers which means that from now on, it should cost customers less to contact us.

0345 numbers are non-geographic numbers specially designated for use by public bodies and non-for-profit organisations. They cost the same to call as standard landline numbers starting with 01 and 02, and even from a mobile phone. In fact, for some, the calls will be free, as 0345 numbers are included as part of inclusive call minutes and discount schemes for all major mobile phone and landline operators.

Our telephone numbers are:

0345 678 9000 General enquiries
0345 678 9001 Benefits
0345 678 9002 Council tax
0345 678 9003 Business rates
0345 678 9004 Planning and building control
0345 678 9005 Housing and social services
0345 678 9006 Streets, roads and transport
0345 678 9007 Bins and recycling
0345 678 9008 Children’s services
0345 678 9009 Payment line
0345 678 9011 Corporate fax

There are so many demands on your time. You want to be able to find information and use important services any time of the day…or night. With Shropshire Council you can – in person, online or by telephone.

In person

All our offices can be visited in person. Staff there can help you, or put you in contact with the person who can.

Our Customer Service Points give you access to lots of information and advice in one place – again with trained staff on hand to offer helpful, friendly guidance. Follow the link for Customer Service Point locations.

In some cases where you need confidential advice or the issue is complicated, you may need to make an appointment to see the council officer who can help you.

Website and email

All our services are available via this website 24 hours a day 7 days a week, with contact telephone numbers and email addresses. You can email us for help, information, to make a compliment, comment or complaint, or to apply for lots of the services we offer.

Free internet access is available at your local library or community broadplace. Follow the links for details.

By telephone

You can contact the Council by ringing our Customer Service Centre on 0345 678 9000 (a local rate call). Our opening hours are:

Monday 8am to 8pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 8pm
Friday 8am to 6pm
Saturday 9am to 1pm

If you need to contact the council’s Social Care Emergency Duty Team out of hours, you can ring: 0845 678 9040.

Follow the link on this page for a full list of contact details.

By letter

You may prefer to write to us. All of our services provide details of how they can be contacted in writing.

Our main address is:

Shropshire Council
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND

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