Shropshire Council

Know your healthcare options

When the cold weather, illness or injury causes you to need care this winter, make sure you know the best place to go across Shropshire, Telford and Wrekin.

Expert advice, whenever you need it!

In person: think pharmacy first!

Starting to feel unwell? If you’re older or more vulnerable, it’s important to nip illness in the bud by speaking to a pharmacist. You don’t need an appointment and many have private consultation areas, so they're a good first port of call. Your pharmacist will say if you need further medical attention.

Not sure when your local pharmacy is open? Pharmacy opening times over Christmas and the new year will be posted here soon.

By Phone: NHS 111

If you’re not sure which NHS service you need, call NHS111 for free. A professionally trained advisor will ask you questions to assess your symptoms and then give you the advice you need, or direct you straightaway to the right service, including an ambulance.

If you need urgent medical attention out-of-hours that will not wait until your own surgery is next open, call Shropdoc on 0333 222 66 55.

Need to see a doctor or nurse?

Your GP practice should be your first port of call. If your practice is closed, your call will be diverted to Shropdoc, the out-of-hours GP service.

If you’re not sure whether you need to see a doctor or nurse, call NHS 111 in the first instance. They'll provide you with all the details you need if you have to see someone. They may signpost you to one of the four local minor injury units or one of the three walk-in centres across Shropshire, Telford and Wrekin. These provide care for illness and injury when it’s urgent, but not life threatening. Call NHS 111 who will advise on whether and where to go.

Your prescription for a healthier winter...

  • Over 65, have a long-term condition, or have a child under five? Get the flu jab from your GP or a local pharmacy – there’s still time and you’ll join millions of people who are better protected against this nasty infection.
  • Keep warm – heat the house to 18oc (64 F) and wear multiple layers of light clothing if the temperature drops.
  • Keep your medical cupboard well stocked. Having pain killers, cold and flu remedies, hydration sachets and tummy settlers will cover most winter illnesses and mean you don’t have to go out in the cold when you’re feeling your worst.
  • Prescribed antibiotics? Always finish the course, even if you feel better. Never share them and respect your doctor’s decision if he/she doesn’t prescribe them - they are doing so for a clinical reason.
  • Make a note of any important services/contacts.

Find out more about flu vaccinations

Find out more about flu vaccinations for children in Shropshire.