Consumer advice and information in Shropshire is provided by Consumer Direct.
Consumer Direct is a national telephone and on-line consumer advice service, provided by the Office of Fair Trading and supported by local authorities.
Consumer Direct works in partnership with Local Authority Trading Standards Services offering clear, practical, first level advice and information on a wide range of consumer issues.
More complex problems or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services in accordance with an agreed protocol.
The telephone for Consumer Direct is 08454 04 05 06
Telephone calls to Consumer Direct are charged at no more than 4p per minute from a BT landline. Call charges from other landline providers or mobile phones may vary. Please check with your phone service provider.
The opening hours for Consumer Direct are:-
- 9am to 5pm Monday to Friday.
- Closed on bank holidays and public holidays.
You can also submit a request for advice to Consumer Direct direct through their online form on their website.
The website also provides advice on :-
- Protecting yourself from scams
- Your general consumer rights when buying goods and services
- Situations that can change your consumer rights
- Your consumer rights in specific areas including:
- Buying a car - Promoted (see link below)
- Holidays and travel
- Personal finance
- Postal services
- Energy services
- Protecting yourself from scams
Please visit the Consumer Direct web page via DirectGov - click on the link at the bottom of the page.
You can still call in or write to us at our office at the Shirehall in Shrewsbury our opening hours are:
- 8.45am to 5pm Monday to Thursday.
- 8.45am to 4pm on Friday.