Here you will find the answers to the most frequently asked questions we receive on bus transport information and publicity.
General frequently asked questions
How can I find the best way to travel using public transport?
There are a number of ways to find transport information. For buses in Shropshire follow the link to bus timetables online or call Traveline on 0871 200 22 33. For rail, call National Rail Enquiries on 08457 48 49 50.
What is a concessionary travel pass and am I eligible?
Shropshire Council is now responsible for concessionary travel for the whole county. For details follow the link to the Concessionary Travel page.
Frequently asked questions about buses and travelling by bus
How do I find out the bus times for a particular destination?
Call Traveline West Midlands on 0871 200 2233 or follow the links to Traveline West Midlands or Transport Direct websites on this page.
Where can I obtain a copy of a printed bus timetable?
The council produces a number of timetable leaflets that can be picked up at libraries, visitor information centres, bus and rail stations and many other public points of interest. For further information on the literature or to request information through the post, please email email@example.com.
Who do I contact if I have left something on a bus?
Lost property is dealt with by the company operating the bus service. You should contact them directly via the telephone number which can be found by following the link on this page to Shropshire Bus Operators. If property has been left on a Shrewsbury Park and Ride vehicle you should contact Arriva Midlands on 0844 800 44 11.
Who looks after bus timetable displays?
Some bus operators, such as Arriva Midlands, provide their own timetable displays which they keep up to date. Where operators do not provide their own displays, or where there is more than one operator providing services for a particular route or stop, the council provides the displays. Passenger Transport Services updates these displays on a regular basis and replaces them when necessary. Priority is given to stops on major bus routes and those used by a significant number of passengers. If you believe a Shropshire Council-maintained stop is out of date please email firstname.lastname@example.org.
Where can a bus stop be?
Bus operators in Shropshire can decide where they pick up and set down passengers. In many areas bus services operate on a hail and ride basis whereby the buses will stop when flagged down at a safe point.
Who looks after bus shelters?
Local parish or town councils provide and maintain bus shelters. In some cases Shropshire Council grants may be available for the provision of new shelters. Contact the Senior Public Transport Officer by e-mail email@example.com or by post:
c/o Passenger Transport & Parking Team