Here you will find the answers to the most frequently asked questions we receive on community transport.
Q. What exactly is community transport?
A. Community transport is the general name for a wide range of services provided by local groups across Shropshire. These include Shropshire Community Cars, 'Dial-a-Ride' and transport information lines. Many of these are entirely operated by volunteers and they aim to provide services and transport for people whose needs cannot be met in any other way. The council provides funding for many of these services.
Q. Who can use community transport?
A. Community transport is available for anyone who cannot access public transport, where public transport is not available and where a person is without access to any other suitable transport for their journey. Many, although not all schemes, run a membership system.
Q. I don't want to use the community transport services myself but I would like to get involved in volunteering with them - where do I get more information?
A. Further information on all types of volunteer roles is available by following the 'community transport' link on this page. The opportunities can range from admin and office support through to driving and escorting passengers. All necessary training will be given and you can offer as much or as little time as you are able to.
Q. Can I use my concessionary pass on all of the services?
A. Yes, subject to eligibility and local group membership requirements, the bus pass can be used for essential journeys undertaken on Community Transport bus schemes. For more information and advice it is recommended that you contact your local bus scheme direct. For those eligible on grounds of age, Shropshire Council also offers as an alternative to the bus pass, 20 x £1 vouchers per year for use on the Community Car scheme on eligible journeys. For more information on Concessionary Travel generally, please call 0345 678 9006.
Q. Who do I contact if there's no public transport available and I need to get to the doctors?
A. Shropshire's network of Community Car schemes help people to make essential journeys where alternative transport is not available. Follow the link to Community Transport on this page.
Q. What do I do if I have concerns about the transport provided?
A. Do not hesitate to contact Integrated Passenger Transport Services either by letter or email, details via the 'contact' link on this page; or call 0345 678 9006.