Distance selling regulations and terms of business

Distance selling regulations apply when you purchase goods or services from Shropshire County Council, Shirehall, Abbey Foregate, Shrewsbury, Shropshire, SY2 6ND.

The price of your purchase will be confirmed at the end of the transaction. You will be informed of any delivery charges and the timescale for receipt of your goods or services.

In order for Shropshire County Council to comply with the distance selling regulations you will receive an email or postal confirmation of your transaction, including your right to cancel information.

For further information regarding the regulations please refer to the Office of Fair Trading website following the link on this page.

Terms of business

Organisation:
Shropshire County Council, Shirehall, Abbey Foregate, Shrewsbury, Shropshire, SY2 6ND
VAT registration number: GB 1623 474 72.

Nature of business
We are a Local Authority operating in accordance with the Local Government Act 1972 as subsequently amended by order or Act of Parliament.

Payment arrangements
This page displays the cards accepted by Shropshire County Council.
Your credit or debit card will normally be debited within 3 days of confirming your order.

Delivery
Delivery will be as specified within the individual webpages.

Force majeure
Shropshire County Council shall have no liability to you for any failure to deliver goods or services you have ordered, or any delay in doing so, or for any damage or defect to goods delivered that is caused by any event of circumstances beyond its reasonable control.

Right to cancel
Under the distance selling regulations you have the right to cancel your order for any item or service purchased on this website, for a full refund. Your cancellation rights expire 7 days from the date you contact Shropshire County Council or after 7 days of receipt of the goods. The distance selling regulations further specify when your cancellation rights expire. Deemed delivery date will be 4 working days from date of posting. Cancellation is only deemed served on the Council if sent using one of the methods listed under 'contact information' on this page.

Returns and refunds policy

• Item damaged in transit - If the item delivered has been damaged in transit you can return the item within 30 days or receipt for replacement or a full refund including postage.
• Item is defective - You have the right to return faulty items within a reasonable period of time for replacement or a full refund including postage.
• Item incorrect - If we send you an incorrect item immediately send the item back to us using the return label enclosed with the goods and we will refund your credit / debit card and your postage.

Contact information
Peter Harris
Income Manager
Resources Directorate
Shropshire County Council
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND
Telephone: 01743 252163
Fax: 01743 252184
DX 702024 SHREWSBURY 2
Email: income@shropshire-cc.gov.uk