Community protection What can I do?

If you are being affected by an issue with a neighbour's drain we always recommend that you try to resolve the problem informally first, before you contact us. We find most issues can be resolved informally without the need for our involvement.

You should contact your neighbour and explain politely what it is that you're being troubled by, so that they can resolve any problems that may exist in their drainage system. Try to explain calmly how and why the issue is affecting you.

If blockages or defects occur in the public sewer system, then you should contact your local water and sewerage company:

• Severn Trent
• United Utilities
• Welsh Water (Dwr Cymru)

Household insurance may cover the costs of any such works providing it's not due to normal wear and tear. If repairs are required you should let your insurance company know as soon as possible.