Community protection What can I do?

Smells, dust and fumes

If you think that you can smell gas, call the national gas emergency number on 0800 111 999 immediately.

If you're being disturbed by a smell, dust or fumes in your area, we always recommend that you try to resolve the problem informally first, before you contact us. We find most issues can be resolved informally without the need for our involvement.

You should speak to the person causing the issue and explain politely what it is that you are being troubled by, try to explain calmly how and why the issue is affecting you. You may find this difficult, but often people are unaware that they are causing a problem and will be glad to do what they can to reduce it. However, approach the matter carefully if you think the person might react angrily.

If you don't feel able to approach the person directly, consider using our template letter in the related documents section.

If you contact us we may ask you if you have tried to resolve the problem yourself first by speaking to the person before we will get involved.

Bonfires and smoke

If you're being disturbed by a bonfire or smoke in your area, we always recommend that you try to resolve the problem informally first, before you contact us. We find most issues can be resolved informally without the need for our involvement.

You should speak to the person causing the issue and explain politely what it is that you are being troubled by, try to explain calmly how and why the issue is affecting you. You may find this difficult, but often people are unaware that they are causing a problem and will be glad to do what they can to reduce it. However, approach the matter carefully if you think the person might react angrily.

If you don't feel able to approach the person directly, consider using our template letter in the related documents section.

If you contact us we may ask you if you have tried to resolve the problem yourself first by speaking to the person before we will get involved.

If you're concerned that someone is burning something that they shouldn't, eg rubber, plastics or polystyrene, please report this to us.

Anyone lighting a fire and allowing smoke to drift across a road may face a fine if it endangers traffic. Contact the police in this case.