Shropshire Council

Frequently asked questions

What is Project Gigabit?

The UK Gigabit Programme or ‘Project Gigabit’ is a £5 billion government infrastructure project that aims to enable and deliver fast and reliable digital connectivity for the UK.
For more detail visit the website.

What is a gigabit-capable broadband network?

A broadband network that has the capability to provide download speeds of at least 1 gigabit per second (1 Gbps or 1,000 megabits per second).

What is Connecting Shropshire?

Connecting Shropshire is a programme bringing faster broadband to the parts of the Shropshire Council area where it isn’t economically viable for private companies to provide it.

When is the Connecting Shropshire programme due to end?


What is superfast broadband?

We define superfast broadband as a download speed of at least 30mbps.

How can I check my broadband speed?

There are various online checkers available, for example:

Can I get a superfast broadband connection?

You can check superfast broadband availability using the information on the Connecting Shropshire Superfast Broadband Coverage Map.

Where can I find information about broadband coverage?

Pease refer to the statistics on the Thinkbroadband™ website.

What is the Broadband Universal Service Obligation?

Since March 2020, the broadband Universal Service Obligation (USO) has given people in the UK the right to request a decent broadband connection. Government has defined decent broadband as a service that can provide a download speed of 10mbps, and an upload speed of 1mbps.

The designated USO provider for most of the UK, including Shropshire, is BT.

For more information, please go to the Ofcom website or view the statement from Ofcom.

What is happening with landlines?

Over the next few years the technology that we currently use to make landline phone calls is being upgraded from analogue to digital.

For most people, the process of upgrading will involve unplugging their existing landline phone from the wall and instead plugging it into the back of their broadband router. For current landline-only customers it will be possible to order a digital landline without purchasing a general internet connection.

For more information, please contact your service provider or click on the following links: