Shropshire Council

Information for social care services

We've been working closely with Telford and Wrekin Council, Public Health England (PHE), NHS England and local health and care partners in our response to COVID-19 (coronavirus).

You can find the latest joint statements on the coronavirus situation on our Newsroom.

We're using this time to work with local partners to review business continuity and outbreak response plans should things change.

Key contact information


Ring the First Point of Contact (FPOC), Adult Services team on 0345 678 9044
Monday to Thursday, 9am to 5pm, and Friday 9am to 4pm

Shropshire Council adult social care coronavirus information.

Children or young people

Ring the First Point of Contact (FPOC) Children's Services team on 0345 678 9021
Monday to Thursday, 9am to 5pm, and Friday 9am to 4pm.

If you have urgent safeguarding concerns outside of these hours for an adult, child or young person, please phone the Emergency Social Work Duty Team on 0345 678 9040

PPE supply emergency helpline

This is available for organisations requiring emergency PPE when 'business as usual' supply channels have been exhausted. It's for care sector providers such as GPs, care homes, domiciliary care providers and PAs, and is run collaboratively between Shropshire, Telford and Wrekin’s health providers and local authorities.

For those using the service, a PPE pack designed to see providers through a few days of their specific needs will be provided wherever possible.

The PPE Supply Emergency helpline form is available 24/7 and the information gathered will be used to deal with your request as quickly as possible.

Contact the PPE Supply Emergency helpline »

Alternatively, you can call the helpline number: 0345 678 9080. The line is open Monday to Friday 8am-6pm, and Saturday 9am-1pm, excluding bank holidays

There is also an email address if you need to amend a request or for other PPE related concerns. Please note that you should consult national guidance before contacting this email address:

The quickest way to get support will be to complete the online form, and we urge those who can to use that option.

It's important that usage of PPE equipment across the independent sector is in line with the national guidance.

Links to official advice and support