Information for the public
We can all help control the virus if we all stay alert. This means you must:
- Stay at home as much as possible
- Work from home if you can
- Limit contact with other people
- Keep your distance if you go out (2 metres apart where possible)
- Wash your hands regularly
Do not leave home if you or anyone in your household has symptoms.
The government has updated its FAQ’s on what you can and cannot do during the Coronavirus outbreak and published staying safe outside your home for guidance on what the new rules will mean in England from Monday 1 June.
On this page we will provide information on the national guidance, and further links to helpful information on topics such as mental health and wellbeing, parents, children and young people, and your rights and benefits.
If you have coronavirus symptoms, apply for a test as soon as soon as possible. Find out more about getting tested here: https://www.nhs.uk/conditions/coronavirus-covid-19/.
People without internet access can order a test by phoning 119.
If you get a positive test, NHS Test and Trace will contact you by text message, email or phone and ask you to share information about any close contacts you had just before or after you developed symptoms.
If you are told by NHS Test and Trace you have been exposed to an infected person, you must self-isolate for 14 days. Find out more about NHS Test and Trace here: https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works
Meeting people from outside your household
From Saturday 13 June 2020, single adult households – in other words adults who live alone or with dependent children only – can form a ‘support bubble’ with one other household. All those in a support bubble will be able to spend time together inside each other’s’ homes, including overnight, without needing to stay 2 metres apart.
Please read the full guidance here: https://www.gov.uk/guidance/meeting-people-from-outside-your-household
What we are doing and available support
We've been working closely with Telford and Wrekin Council, Public Health England (PHE), NHS England and local health and care partners, to prepare and respond to COVID-19 (coronavirus). You can find the latest joint statements on the coronavirus situation on our Newsroom.
We have also launched new Community Reassurance Teams, and a new dedicated coronavirus helpline to help those who are vulnerable and in need of help.
You can contact the helpline on 0345 678 9028 for any coronavirus-related issues and enquiries, between 8am to 6pm weekdays, and 9am to 1pm on Saturday. Each caller will be asked to explain their need and, if required, this information will be passed onto the appropriate support.
Please note: The helpline is for council services only - for any health-related queries and issues please use the NHS 111 online service.
Find out more about the services and support available, and any changes to our regular services using the categories on this page.
Social distancing measures in our market towns
As the lockdown restrictions are eased and businesses start to reopen, we are taking steps to ensure that visitors safely and easily visit and navigate the county’s market towns. Read about the plans to support social distancing in our towns on our traffic management news page.
Have we covered everything?
With the current coronavirus situation changing daily, this page is regularly updated to provide the latest relevant local information, and links to official guidance and support.
We want to make sure that this local information is relevant to you, so if you have a question that isn't covered by the following pages please let us know. For any urgent service requests, please contact the helpline on 0345 678 9028.