Shropshire Council

Information for the public

On this page you can find out about coronavirus and what to do if you or your household members have symptoms, including getting tested. Please take a look at the local support available and the information boxes at the foot of the page too, which contain lots of helpful information for mental health and wellbeing, families, and a map to look to find community social networks in your area.

For more information about coronavirus, and how to reduce the risk of you and others catching it, please take a look at the Gov.UK and NHS websites.

Keep protecting each other

There are three simple actions we must all do to keep on protecting each other:

  • Wash hands - keep washing your hands regularly.
  • Make space - stay at least two metres apart - or one metre with a face covering or other precautions.
  • Cover face - wear a face covering in enclosed space. In England, you must wear a face covering in many indoor settings which include: public transport, shops and supermarkets, visitor attractions, entertainment venues, community centres, youth centres and social clubs. Please take a look at the government guidance, which explains what face coverings are, their role in reducing the transmission of coronavirus (Covid-19), the settings in which they're recommended, and how they should be safely used and stored. This information relates to the use of face coverings in public spaces where social distancing isn't always possible. It's also important to follow all the other government advice on coronavirus (Covid-19), including meeting with others safely.

Find out more about what you can and can’t do during the coronavirus outbreak by following the government guidance.

What are the symptoms of coronavirus?

The main symptom are:

  • A high temperature– this means you feel hot to touch on your chest or back (you don't need to measure your temperature)
  • A new, continuous cough– this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • A loss or change to your sense of smell or taste – this means you've noticed you can't smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least one of these symptoms.

You can find out more about coronavirus, social distancing, how to self-isolate, helping others safely and more on the NHS website and the coronavirus information pages.

Specific advice is available on:

I have symptoms. What do I need to do?

If you have any of the main symptoms of coronavirus:

  • Get a test to check if you have coronavirus as soon as possible
  • Stay at home and don't have visitors until you get your test result – only leave your home to have a test.

Anyone you live with, and anyone in your support bubble, must also stay at home until you get your result.

Use the NHS 111 online coronavirus service if:

  • You're worried about your symptoms
  • You're not sure what to do

Call 111 if you can't get help online. Don't go to places like a GP surgery, hospital or pharmacy.

The NHS Test and Trace app

The NHS Covid-19 app, available to download for free in England and Wales, is the fastest way to see if you're at risk from coronavirus. The faster you know, the quicker you can alert and protect your loved ones and community.

The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in. Find out more and how to download the app by visiting the NHS website.

Local support during the coronavirus pandemic

Dedicated coronavirus helpline

You can contact the helpline on 0345 678 9028 for any coronavirus-related issues and enquiries, between 8am to 6pm weekdays, and 9am to 1pm on Saturday. Each caller will be asked to explain their need and, if required, this information will be passed onto the appropriate support.

Please note: the helpline is for council services only - for any health-related queries and issues please use the NHS 111 online service.

Community reassurance teams are in place to help those who are vulnerable and in need of help. The team can be contacted through the coronavirus helpline above

Helpful information has been gathered which includes: mental health and wellbeing, families, and a map to look to find community social networks in your area. Please click on the boxes towards the end of this page.

What you can and can't do during the coronavirus pandemic

Please read the government's FAQs on what you can and cannot do during the coronavirus outbreak. This includes information about gatherings, public spaces and activities, including: how many people you can meet indoors and outdoors, travel, attending activities or support groups and businesses which are reopening.

What is the current number of coronavirus infections in Shropshire, and what is Shropshire’s COVID local alert level?

From 00.01 am on Wednesday 2 December 2020, Shropshire will move in to Tier 2 (High) COVID local alert level.

More information about what the restrictions mean, and the current coronavirus infection rates in Shropshire can be found on our website

Links to government guidance

Social distancing measures in our market towns

We're taking steps to ensure that visitors safely and easily visit and navigate the county’s market towns. Read about the plans to support social distancing in our towns.

Poster resources for businesses and the public

You can find a range of posters to assist with coronavirus measures, as well as a toolkit for local community groups, in our useful resources section.

Tell us if businesses are Covid-secure

Please use the Covid-19 business feedback form to let us know about the Covid-secure measures in place in local businesses.

'Long Covid'

New data suggests that 'long Covid' affects around 10% of 18 to 49-year-olds who become unwell with Covid-19. The symptoms, including fatigue, protracted loss of taste or smell, respiratory and cardiovascular symptoms and mental health problems, are described in a short subtitled film as part of the wider national Hands, Face, Space campaign. 

Find out more about the film.

Translated guidance and alternative formats

Guidance for households with possible coronavirus infection in Arabic, Bengali, Simplified Chinese, Traditional Chinese, French, Gujarati, Polish, Portuguese, Punjabi and Urdu. Please see our resources in alternative formats and languages page too.

Have we covered everything?

With the current coronavirus situation changing daily, this page is regularly updated to provide the latest relevant local information, and links to official guidance and support.

We want to make sure that this local information is relevant to you, so if you have a question that isn't covered by the following pages please let us know. For any urgent service requests, please contact the helpline on 0345 678 9028.