Shropshire Council

Discounts/disregards, exemptions and reductions for disabilities

Use our Citizen Advice portal to apply for sole adult resident discount. It can also answer your account and property enquiries.

Go to Citizen Access »

If you have received a Single Person Discount Review letter and want more information, or wish to use our online form to confirm your continued eligibility for the single person discount, please follow this link for more information.

Authority to discuss

If you'd like to nominate another person to contact us or liaise with us about your council tax account, you can do this by completing and returning the 'authority to discuss' form, attached to this page

You should return the completed and signed form to the revenues team. Our email address and postal address are at the bottom of this page

Fair processing notice 

We're required under Section 6 of the Audit Commission Act 1998 to participate in the National Fraud Initiative (NFI) data-matching exercise.

Council tax data will be provided to the Audit Commission for NFI and will be used for cross-authority comparison for the prevention and detection of fraud. Our privacy policy gives more information.

Annual reviews

As a billing authority, we have a duty to take reasonable steps to ensure that any discounts, disregards, reductions and exemptions continue to be applied correctly. This means we still have to conduct an annual review. If you haven’t already received a review form, or contact from the council tax team, you may do over the coming year as most reviews will commence after April 2023. When you receive the review form, or contact from the council tax team, we'd be grateful if you could respond within the required 21 days. You'll be advised on how to respond by the council tax team when they contact you, or in information included in the review form.

Unfortunately, we can't take your responses to the review form over the phone, and instead ask you to complete, sign and return the form accordingly. Once completed and signed, please return the form to us, together with any supporting evidence requested, ensuring that you include any changes that may affect your continued entitlement.

If you wish to return the form via post, please address to:

Shropshire Council
Revenues & Benefits
P O Box 4826

Thank you for your co-operation.