Shropshire Council

Contacting the council tax team – please bear with us

31 May 2022 Last updated at 02:51

We are currently experiencing an exceptionally high volume of calls and emails to our council tax team.

To date, we have processed the £150 Energy Rebate to over 74,000 eligible households who pay their council tax by Direct Debit, and many more of you will receive your rebate over the next few days and weeks.

We have also started sending letters to those of you who we don’t hold bank details for, advising you on how to apply.

We appreciate that the current response times will be frustrating if you are trying to contact us. We are doing all we can to process the rebates as quickly as possible.

We remain committed to ensuring that everyone that is eligible for the rebate receives it, so please bear with us.

For more information and FAQs, please visit