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0345 678 9000

Postal Address

Shropshire Council
Abbey Foregate

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Craven Arms Customer Service Point

We're working in partnership with South Shropshire Furniture Scheme at Craven Arms Community Centre so that our customers can access a range of council services. The office provides access to our customer service centre via a free-to-use phone link as well as a public computer for doing business with us online. Staff are on hand to provide assistance in getting on-line and using the warm phone, so that customers can report issues, make payments or applications and access the services they need.  

Opening times

You can access Shropshire Council services at this customer service point during the following days/times using our free to use public PC or our Freephone telephone:

  • Monday to Friday: 9am - 6pm

You will not be able to access council services outside of the hours stated above.

Please note that the community centre has different opening hours.  Take a look at their website to find out more.  

Services available

We provide a variety of services, some of which you may prefer to access online.  If you don’t have a computer at home, you can use the public access computer in our customer service point.  

You can also report things to us and make payments to us for certain services.  Please use the following links to see what you can do online.  You may save yourself a visit to our office.

If you want to see what open consultations we have and add your comments, take a look at our Get Involved website.

Examples of what you can access online include:

You will be able to access other services via a free telephone link in the customer service point, including:

  • Adult Social Care
  • Citizens Advice Bureau
  • Council Tax (Revenues)
  • Housing Options
  • Just Credit Union
  • Housing Benefit and Council Tax Support
  • Local Support and Prevention Fund
  • Shropshire Council General Enquiries
  • Planning
  • Shropshire Homepoint

Some applications require supporting documents so you may need to see a specialist adviser in order to process your request. We are working on making these services simpler. In the meantime you may prefer to use an alternative office where your request for the any following services can be dealt with quickly:

  • renew a disabled persons’ bus pass (bring proof of ID showing your date of birth, proof of your current address and proof of your disability)
  • obtain a key to access a disabled toilet under the National Key Scheme where you meet the criteria (you may have heard them referred to as RADAR keys - bring proof of your current address and proof of your disability)
  • new concessionary travel applications (bring proof of ID showing your date of birth and proof of your current address)     
  • to obtain a parking permit (bring proof of residency)          

Your nearest alternative site is Ludlow customer service point.  Check the opening times for that office here.

 compostable logo

Please note, we do not stock caddy liners. You can buy caddy liners from local shops,or online - look out for the compostable symbol so you know you have the right type.


For Shropshire Council

Customer Services
0345 678 9000

Craven Arms Customer Service Point
Newington Way
Craven Arms

For the library / Parish Council

Church Stretton Town Council
Council Offices
60 High Street
Church Stretton
SY6 6BY 

Telephone: 01588 672847

Online services and downloads


Customer Services
0345 678 9000
Craven Arms Customer Service Point
Newington Way
Craven Arms
Shropshire. SY7 9PS
Last updated: 13 June 2017 Print this page

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