Opening times

You can access council services at this customer service point as follows:

• Monday and Tuesday 10am - 4pm
• Wednesday 10am - 1pm

On Wednesday afternoons, Thursdays and Fridays customers can contact Shropshire Council via the warm phone and Public Access PC’s.

(we may need to close for lunch for 30 mins to accommodate staff lunches)

Please note that on Saturdays there are no council staff available on site for face-to-face transactions. These will need to be done between Monday and Friday.

We’re working in partnership with Whitchurch Town Council, who cover the service centre on Saturdays. If you need to speak to someone at the council, you can contact our customer service centre by using the self-serve telephones in the customer service point between the hours listed above.  

This service point provides information on council services (Mon-Fri), together with a wide range of community information. The library and civic centre have their own operating times. Take a look at the Whitchurch Library and Whitchurch Town Council websites to find out more. You won't be able to access council services outside the hours stated above.

Services available

We provide a variety of services, some of which you may prefer to access online. If you don’t have a computer at home, you can use our public access computer. You can also report things and make payments for certain services. Please use the following links to see what you can do online - you may save yourself a visit to our office...

• Apply for it
• Report it
• Pay for it

Take a look at our Get Involved website to have your say on current consultations.

Examples of what you can access online include:

• Get Involved
• Blue badge applications
• Applying for concessionary travel (if you haven’t recently moved address and you’re registered to pay council tax at your current address)
• Making bookings for registrar appointments
• Reporting highways issue and faults

Here are some links where you can look for guidance on services:

• Council tax and housing benefit applications
• Housing Options Team for homelessness queries
• Reporting missed waste collections
• Issuing and renewing parking permits

You'll be able to access other services via a free telephone link in the customer service point, including:

• Adult social care
• Business rates
• Council tax (revenues)
• Housing Options
• Just Credit Union
• Housing benefit and council tax support
• Local Support and Prevention Fund
• General enquiries
• Planning
• Shropshire Homepoint

you'll need to visit our office (Monday-Friday, 10am-4pm) for the following services:

• Renew a disabled persons’ bus pass (bring proof of ID showing your date of birth, proof of your current address and proof of your disability)
• New concessionary travel applications (bring proof of ID showing your date of birth and proof of your current address)     
• Obtain a parking permit (bring proof of residency)    

We no longer hold radar keys, which allow access to disabled public toilets. These are available to order from the Radar Keys website.    

Please note that we don't stock caddy liners. You can buy them from local shops or online - look out for the compostable symbol so you know you have the right type.

Contact

Customer Services
customer.service@shropshire.gov.uk
0345 678 9000

Whitchurch Civic Centre
High Street
Whitchurch
SY13 1AX