Shropshire Council

Other Useful Contacts

As a resident or visitor to Shropshire, there are many useful services run by ourselves or other local or national organisations that can provide you with advice and support.

We've listed a range of these services below, and have put together a "useful contacts" pdf containing their details and the main council contact details for you to keep handy.

Concerned about someone?

If it is an emergency right now, CALL 999
Otherwise, for non-emergency situations:

  • for the Police dial 101
  • for health and medical issues dial 111
  • for Shropshire Fire and Rescue dial 01743 260200
Service Online Information Telephone
Concerned about an adult?
Shropshire Council First Point of Contact. This service handles concerns and safeguarding calls for vulnerable adults.
https://shropshire.gov.uk/adult-social-care/where-can-i-get-help/concerned-about-someone/ 0345 678 9044
Concerned about a child?
Shropshire Council First Point of Contact. This service handles concerns and safeguarding calls for children.
https://shropshire.gov.uk/childrens-social-care-and-health/do-you-think-a-child-is-being-harmed-or-is-at-risk/ 0345 678 9021
To report a homeless person
National charity linking homeless people aged 18 or over to local help.
https://www.streetlink.org.uk 0300 500 0914
If you are homeless
Shropshire Council Housing. Help and advice if you are homeless, or are at risk of homelessness.
https://shropshire.gov.uk/housing-options-and-homelessness/ 0345 678 9005
To report antisocial behaviour
Shropshire Council.
https://shropshire.gov.uk/crime-and-community-safety/anti-social-behaviour/report-anti-social-behaviour/ 0345 678 9020

 

Helping you to manage - including money, benefits and debt

Service Online Information Telephone
Local Welfare Fund
Shropshire Council. Help for people in crisis. Food, fuel or household goods.
https://shropshire.gov.uk/benefits/what-help-can-i-claim-from-the-council/local-support-and-prevention-fund/ 0345 678 9078
Discretionary Housing Payments
Shropshire Council. Extra help for those living in rented property but only if you are getting Universal Credit or Housing Benefit.
https://shropshire.gov.uk/benefits/what-help-can-i-claim-from-the-council/discretionary-housing-payments/ 0345 678 9078
Help with Council Tax
Shropshire Council. Rebates and discounts, help if you are struggling to pay.
https://shropshire.gov.uk/council-tax/discountsdisregards-exemptions-and-reductions-for-disabilities/ 0345 678 9002
Universal Credit
Department for Work & Pensions. The new benefit replacing Tax Credits, Housing Benefit, Income Support and income based Jobseeker's and Employment and Support Allowances
https://www.gov.uk/universal-credit 0800 328 5644
Help to claim Universal Credit
New service run by Citizen's Advice. They will help and advise anyone claiming Universal Credit up to that first payment and beyond if needed.
https://www.understandinguniversalcredit.gov.uk/ 0800 144 8444
Jobcentre Plus
For new or existing benefits, advice and support to get into work, including
  • Finding a job
  • New benefit claims
  • Existing Jobseekers, Income Support, incapacity or Employment benefit
  • Maternity benefits
  • Bereavement benefits

https://www.gov.uk/find-a-job

https://www.gov.uk/contact-jobcentre-plus/new-benefit-claims

https://www.gov.uk/contact-jobcentre-plus/existing-benefit-claims

https://www.gov.uk/government/publications/maternity-benefits-technical-guidance

https://www.gov.uk/bereavement-support-payment

0800 169 0190

0800 055 6688

0800 169 0310

0800 169 0283

0800 731 0139

The Pensions Service Helpline
The Department for Work & Pensions. Help with State Pension, Pension Credit, making a claim or reporting a change.

https://www.yourpension.gov.uk/

https://www.gov.uk/contact-pension-service

0800 731 0469
Citizen's Advice
Wide ranging advice and advocacy including money, benefits, consumer, housing, family and law.
https://www.citizensadvice.org.uk/ 0344 499 1100
Age UK
Support, advice, servcies and activities for older residents.
https://www.ageuk.org.uk/ 01743 233 123
Support for carers
Shropshire Council First Point of Contact. Can get you help and support through a carers assessment.
https://shropshire.gov.uk/shropshire-choices/caring-for-someone-else/carers-assessment 0345 678 9044
National Debtline
National charity providing helpful online and phone advice, sample letters and tools to use.
https://www.nationaldebtline.org/ 0808 808 4000
Money Advice Service
Another great source of help with all things money, from debt, lending, mortgages, work, retirement.
https://www.moneyadviceservice.org.uk/ 0800 138 7777
Stepchange
Dedicated debt advice charity providing advice and tools for money and debt management.
https://www.stepchange.org/ 0800 138 1111

 

Gas, Electricity and Water supply

Service Online Information Telephone
Gas emergencies
Energy Networks Association. If you smell gas or are worried about gas safety ring the emergency line. For all other advice including during cold weather and flooding, use non-emergencies.
http://www.energynetworks.org/info/emergencies/gas-emergencies.html Emergencies: 0800 111 999
Non-emergencies: 0345 835 1111
Electricity emergency or outage
105 is a free service in the event of an emergency or outage that will put you through to your local electricity network supplier.
http://www.energynetworks.org/info/emergencies/power-cuts-telephone-numbers.html 105
Water emergencies
Severn Trent. For supply problems, burst mains or if you can't turn off the supply at STWA's stop tap. Also anyone who may need more help and support because of a medical or other condition can register for priority services.
Report a problem: https://www.stwater.co.uk/in-my-area/report-a-problem/
Register for priority service: https://www.stwater.co.uk/get-in-touch/join-our-priority-services-register/
Emergencies: 0800 783 4444
General line and billing: 0345 750 0500

 

Broadband Services

Service Online Information Telephone
Connecting Shropshire
If you want to know more about better broadband, how to get faster broadband and what might be in place to help with this.
https://www.connectingshropshire.co.uk 01743 252 203

 

Health issues and concerns

Service Online Information Telephone
Shropshire Community Health NHS Trust
NHS Shropshire Community Health have a great A-Z list of help and services on their website, with contact numbers for each.
https://www.shropscommunityhealth.nhs.uk/for-patients-and-carers  
Shrewsbury and Telford Hospitals
Wards and clinics may have their own specific contact numbers, and these may be on appointment or other letters.
https://www.sath.nhs.uk/ 01743 261000
Mental Health Access Team
Single point of contact for information advice and guidance on adult mental health issues
https://www.mpft.nhs.uk/services/mental-health-community-services 0800 124 0365
Mental Health Social Work Team
You may need to be referred by your GP. The team can provide early help, signposting, short term help and goal setting, and can provide details of local drop-in sessions.
https://shropshire.gov.uk/disability-information/mental-health/ 01743 255 895
Shropshire Psychological Therapies
A range of help, advice, life skills and supported self-help
https://shropshireiapt.mpft.nhs.uk/ 0800 123 6020
Shropshire Mind
Support, advice and group help for adults suffering mental health issues.
https://www.shropshiremind.org/ 01743 368 647
Samaritans
Contactable afternoons/evenings
https://www.samaritans.org/ 116 123
Children's mental health and wellbeing
Initial contact is through Shropshire Council First Point of Contact but there is also online support from Kooth, as well as the Children's Society 'Beam' drop in sessions.
https://www.kooth.com
https://www.childrenssociety.org.uk/beam/shropshire
0345 678 9021