Shropshire Council

Guidance for Shropshire businesses on how to report confirmed or suspected cases of coronavirus/Covid-19 in the workplace

If one of your employees or colleagues tests positive for Covid-19, or they start to have symptoms, there are some actions you need to take. The main symptoms include:

  • High temperature – this means you feel hot to touch on your chest or back (you don't need to measure your temperature)
  • New, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • Loss or change to your sense of smell or taste – this means you've noticed you can't smell or taste anything, or things smell or taste different to normal

Who should I notify?

We're working very closely with Public Health England to ensure that we can support all businesses during this pandemic.

You must:

  1. Report a suspected outbreak of Covid-19 in the workplace (where two or more persons linked to the workplace have symptoms, and confirmed cases (where more than one person has received a positive test result for Covid-19), to Public Health England (PHE) by telephone to 0344 225 3560 (option 0, then option 2).
  2. At the same time you can also notify us via email:
    or by phone: 01743 251234, 9am-5pm seven days a week
  3. If you have a suspected case of Covid-19 in the workplace, you don't need to report this to PHE, but please contact Shropshire Council (details above) on the details above. We'll offer further advice and support to your organisation.
  4. You may need to submit a RIDDOR report. Covid-19 is a notifiable disease and there's a statutory duty under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR) for employers to notify the enforcing authority about cases of, or deaths from, Covid-19 which are associated only with occupational exposure. That is, as a result of a person’s work. 

You must report applicable confirmed cases of COVID-19 to the HSE.
The reporting is in addition to notifying us and PHE, as detailed above.

Find out more about reporting, test and trace, and the support you'll receive regarding Covid-19 situations in the workplace.