By law, we're obliged to pursue the full recovery of any outstanding penalty charge (parking fine). The amount owed increases the longer it remains unpaid. If you pay a penalty charge notice within 14 days of the date of issue, you'll only have to pay half of the charge. After 14 days the full amount is due. 

Other methods of payment

If you don't wish to pay online, you can pay your parking penalty over the phone with a debit or credit card and the ZX number from the penalty charge notice by calling our payments line on 0345 678 9009.

If you've lost the penalty charge notice

Phone Customer Services on 0345 678 9019 with the registration number of the vehicle, when the PCN was issued and where the vehicle was parked. We should be able to track the PCN down for you but only from the day after it was issued. The details of a penalty charge remain on the civil enforcement officer’s handheld device until the end of their shift, when it's downloaded onto the parking software database.