We're committed to the development of a parking enforcement service to enhance the quality of life of people throughout Shropshire. Use the details and links on this page to find out more about our charter and procedure-related information.
We're committed to the development of a parking enforcement service to enhance the quality of life of people throughout Shropshire. Illegal and inconsiderate parking may affect the safety and well being of others who use the roads in Shropshire. Our customer charter covers our commitments to our customers.
Our procedures describe the role and operation of the Parking Service in the enforcement of both on- and off-street parking. It also explains the links with other partner agencies who play a role in supporting our work. Use the links to view the individual sections of our procedures information:
- The role of the enforcement officer
- Penalty charge notices
- Challenges, representations and appeals
- Payment of PCNs and debt recovery
- Staff conduct
- Glossary of terms
- Appendix A - example PCN notice
- Appendix B - Exemptions
- Appendix C - Waivers
- Appendix D - Suspensions
- Appendix E - Enforcement procedures
Use of body-worn video recording devices
Civil enforcement officers (CEO) undertaking enforcement of parking restrictions or environmental crimes in Shropshire are each equipped with a body-worn video device (BWD). The BWD has both video and audio recording capability. Officers are required to use these badges in accordance with a set of specific guidelines which also specify how Public Protection will protect and use the data.