Customer Services web chat temporarily suspended
From 26 October, we have temporarily suspended the Customer Services department web chat whilst we train new staff to help us with our Covid response. We expect the web chat service to be available ag…
HRC e-permit FAQs
How can I apply for a permit?
The easiest way to apply is to create a My Shropshire account at my.shropshire.gov.uk (Please note that you will need a new account and any previous online self-service accounts previously used to apply for permits will not work). After creating the account just select the waste management link to apply for ePermits. If you have any questions about the process you can call 0345 6789 007. Your new My Shropshire account can be used to request many other types of service from Shropshire Council.
How long will it take to apply and receive my permit?
The online application process is much shorter than previously as we no longer have to rely on printing paper permits and sending them through the post. After you have applied successfully the permit is granted, meaning you can use our sites straight away.
How will the system work when I visit a Household Recycling Centre?
When you visit any of the sites with a vehicle that requires a permit you will need to show your driving licence as proof of your address. A site attendant will then verify your information electronically and deduct the visit from your online My Shropshire account.
Can more than one person share a permit?
Yes, visits are allocated to an address. You can have multiple people registered under one permit, providing they all live at that address. There is still a limit of 12 permits per address in a twelve-month period.
Will I now receive my permits by e-mail?
No, your permits are now digital and are managed online, although you will still receive a confirmation e-mail when you have successfully applied. You can see how many visits you have left and their details on the MyShropshire homepage. The only thing you need to take with you to site is proof of address in the form of a valid driver’s license.
Are the vehicle restrictions and allocation of visits changing?
No, the vehicle restrictions that have always been in place are not changing. You are still issued 12 visits per 12 month period. Details on vehicle restrictions can be found on our permit information page.
Are the waste types I can take changing?
No, the sites are not changing and will still accept all the waste types that we did before. Trade waste is still strictly forbidden, it is illegal to bring trade waste or any waste carried for profit to a Council run waste site.
Will I still get paper permits sent in the post?
No, the permits are now digital. The site attendants will take off one visit for every trip you make to a Recycling Centre. You must provide proof of address in the form of a valid driving license to a site attendant each time you visit the site in a van or with a trailer, as this validates your permit.
How will I know how many visits I have left?
You can log in to MyShropshire homepage where you will see displayed how many visits you have left, as well as when your last visit was.
Can I apply for permits if I live outside the Shropshire Council area?
No, permits are only issued to residents of the Shropshire Council area as the sites are funded by council tax.
Can I still use Telford and Wrekin sites?
Yes, the process will be the same at Telford sites.
Why is the system changing?
The current system has been in use for 18 years and has become increasingly unreliable and difficult to maintain. The new system will address these problems and save on printing and environmental costs and to allow us to monitor site usage more effectively.
I still have some paper permits. Will I be able to use them?
Yes. The sites will continue to accept valid paper permits until summer 2021.