For all organisations in Shropshire helping people access online services.
Everyone’s online these days, right? Wrong. In fact, one in five adults in the UK still don’t have basic online skills – yet 90% of all jobs would have required ICT skills by last year. Anyone claiming benefits will be required to access the new 'universal credit' online. As approximately 50% of social housing tenants either don’t know how to use a computer or don't have access to one, this is going to have a significant impact in the county.
There are large savings to be made by service providers if their customers access their services online. For example, an online transaction can cost 17p compared to £12 for a transaction over the phone. Purchasing goods and services online can also provide a large cost saving to the consumer. For those experiencing isolation, the social benefits of contacting friends and family via the internet can be huge.
In the last ten years there have been a number of initiatives, both nationally and locally, to help and encourage people to use a computer. The Shropshire Digital Inclusion Forum hopes to bring together all the organisations supporting people who may be digitally excluded.Last updated: 22 June 2017 Print this page