In adhering to the following advice, you'll be helping us to run an efficient service:

• Please only put your recycling, rubbish and garden waste in the containers supplied by us
• Lids must be fully closed on all bins, and we can't accept extra waste put out next to your bin
• The correct waste must be in the correct container. We can't collect containers which are 'contaminated' with the wrong type of waste
• Containers should be presented on the pavement in front of your house, or in areas without pavements on the edge of the nearest 'adopted' road
• All containers must be out by 7am for collection on your scheduled collection day and taken back in as soon as possible after they're emptied
• At all other times (other than your collection day) your waste, sacks, bins and boxes should be kept on your own property

Residents are entitled to one 240l garden waste bin. A second bin can be provided for an annual charge of £69. Please call 0345 678 9007 to order.

In the event of bad weather – waste and recycling collections

If we’re unable to collect your waste or recycling due to severe bad weather, please:

• Leave your refuse bin out. If we can't get to you on your scheduled collection day we’ll come back and collect it as soon as it's safe to do so
• Take your garden waste bin back in, and put it out on your next scheduled garden waste collection day
• Leave your recycling bin / boxes and blue sacks out (as long as they don’t present a trip hazard). We’ll collect them as soon as it's safe to do so