Decision details
Annual Customer Feedback (complaints) Report
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Decision:
RESOLVED:
3.1 to consider
the recommendations and actions in the Annual Customer Feedback
Report (pages 30 and 31) to support and improve customer feedback
performance within Shropshire Council.
3.2 to note that a paper on the
adoption of the Local Government and Social Care Ombudsman’s
Complaint Handling Code will be prepared for a future Cabinet
Meeting (September 2025).
Report author: Nigel Newman
Publication date: 09/07/2025
Date of decision: 09/07/2025
Decided at meeting: 09/07/2025 - Cabinet
Effective from: 17/07/2025
Accompanying Documents:
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