Issue - meetings
Annual Customer Feedback (complaints) Report
Meeting: 09/07/2025 - Cabinet (Item 9.)
9. Annual Customer Feedback (complaints) Report 
PDF 332 KB
Lead Member – Councillor Alex Wagner, Deputy Leader and Communities
Lead Officer – Tim Collard, Service Director - Legal and Governance
Additional documents:
Decision:
RESOLVED:
3.1 to consider
the recommendations and actions in the Annual Customer Feedback
Report (pages 30 and 31) to support and improve customer feedback
performance within Shropshire Council.
3.2 to note that a paper on the
adoption of the Local Government and Social Care Ombudsman’s
Complaint Handling Code will be prepared for a future Cabinet
Meeting (September 2025).