Please note that from 6pm on Saturday 18 August until 7am on Monday 20 August we'll be undertaking in-depth maintenance on our IT systems...
How do I register as disabled?
You can register as disabled with us if you have a critical or substantial disability.
Critical disability is defined as: 'A chronic condition or illness lasting more than twelve months which remains unimproved by treatment and from which the individual is unlikely to recover.'
Substantial disability is defined as:
'Affecting the individual’s ability to complete basic tasks, being dependent on equipment or assistance in many activities of daily life.'
How do I request adaptations to my home?
To request adaptations you must first be referred or refer yourself to us for an assessment of your needs. Please contact our First Point of Contact for Adult Social Care team for an assessment on 0345 678 9044.
How do I apply for a disabled facilities grant?
If you're either the owner of the dwelling or a tenant, and able to provide us with the necessary ‘owners or tenants certificate’ you can apply for a DFG. A landlord may apply on behalf of a disabled tenant. However, tenants of council properties may have their adaptation needs met directly by us without the need to apply for a DFG.
You can apply for a DFG for adaptations to help you gain better access to you home, move around freely within it, or use essential facilities within the home so that you can manage as independently as possible.
To apply for a DFG please contact our First Point of Contact for Adult Social Care team for an assessment on 0345 678 9044.
How do I register a sensory impairment?
Registration as deaf or hard of hearing can be offered directly by the Sensory Impairment Team if your hearing impairment has a significant impact on your day to day living.
Registration as being blind or partially sighted can be offered by the team following the issue of a BD8/CVI certificate by a consultant ophthalmologist.
For more information please contact our First Point of Contact for Adult Social Care team for an assessment on 0345 678 9044.
What travel assistance can I get?
Blue badge parking scheme
The scheme is available in England and Wales, and provides an arrangement of parking concessions for people with various disabilities, who travel either as passengers or drivers. Badges won't be issued to people who are temporarily incapacitated, for example if they have a broken leg or are recovering from surgery such as a hip replacement.
Concessionary travel scheme
We're responsible for administrating the concessionary travel scheme, which offers free or discounted travel on local public transport services for older people or those with a disability.
Transport support for those who may not be able to use or have access to public transport. This may be people who can't walk to a bus stop and may need assistance to travel, or it could be someone living in a rural area where public transport isn't available.
Are there any meal delivery services available?
Meal provision may be temporary, for example after a stay in hospital, or a longer more permanent arrangement as part of a long-term care package.
Community Meals Service
This is a frozen meal service that can be delivered on a regular basis.
- helps you to maintain a high level of independence
- caters for a wider range of dietary requirements
- varied menu choice including the option of a soup instead of dessert
- you can eat when you choose and order additional meals for friends and family
- you can upgrade to a different menu on payment of the difference
- a freezer can be loaned free of charge and will fit on a kitchen worktop
- a meal heater (Servetherm) can be loaned to you free of charge, or meals can be reheated in a microwave
- you can pay weekly or monthly by cash or cheque
Is there a charge for community meals?
Yes, the charge is £3 per day for a two course meal. This includes cost of delivery.
Particular dietary requirements
We can accommodate the following diets:
Diabetic, low fat, vegetarian, soft, gluten-free, standard (kosher, African Caribbean, Asian/halal and low salt).
If you have other specific dietary requirements these may be available as part of the frozen meals service.
Where can I find training and employment support?
Enable helps to support people with disabilities into employment and work experience, as well as providing personal development opportunities. We're currently expanding our service and expertise to offer individually tailored packages for people in Shropshire receiving personal budgets through Enable Right Choice.
The Shropshire College of Arts and Technology offers further education opportunities for people of all ages.
Shropshire's vision technology training HQ in Ludlow offers people with visual impairment the opportunity to regain their independence.
Shropshire's largest training provider, offering a range of courses to suit all learners.
Where can I find out more about volunteering opportunities?
The Do-it website has lots of helpful information for anyone looking to volunteer.