Comments, complaints and compliments

Shropshire Council is committed to delivering the highest level of service possible for all our customers. However, we realise there may be times when you would like to see improvements.

This information is designed to help you:

• let us know if we have done something well
• make a suggestion on how we can improve a service
• tell us if you are unhappy about a service you have received.

We will use this information to make changes that make a difference to you.

We aim to deal with comments and complaints as quickly and effectively as possible, and we also welcome compliments where we have got things right.

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