Shropshire Council

Contact us

Online

By post

Revenues & Benefits
P O Box 4826
Shrewsbury
SY1 9LJ

When contacting us in writing please remember to include your name, address and reference number if you know it. 

By phone

Phone lines are open weekdays as follows:
Monday, Tuesday and Thursday: 8:45am - 5pm
Wednesday and Friday: 1pm - 5pm

You can call the Benefits team on 0345 678 9002 to speak to us or request a claim form.

  • Select option 1 to make a payment
  • Select option 2 for overpayments
  • Select option 3 for the Benefits Service

Please note: at times we experience a high volume of calls so your call could be held in a queue, but answered as quickly as possible.

Occasionally it may become necessary for our phone line opening times to be temporarily altered at short notice. On such occasions a recorded message on this number will provide details of the temporary opening times.