Shropshire Council

Contact us


By post

Revenues & Benefits
P O Box 4826

When contacting us in writing please remember to include your name, address and reference number if you know it. 

By phone

Phone lines are open weekdays as follows:
Monday and Thursday: 8:45am - 5pm
Tuesday, Wednesday and Friday: 1pm - 5pm

You can call the Benefits team on 0345 678 9002 to speak to us or request a claim form.

  • Select option 1 to make a payment
  • Select option 2 for overpayments
  • Select option 3 for the Benefits Service

Please note: at times we experience a high volume of calls so your call could be held in a queue, but answered as quickly as possible.

Occasionally it may become necessary for our phone line opening times to be temporarily altered at short notice. On such occasions a recorded message on this number will provide details of the temporary opening times.