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Revenues and Benefits PO Box 4749 Shrewsbury SY1 9GH
When contacting us in writing or by email please remember to include your name, address and reference number if you know it.
Phone lines are open weekdays as follows:
Monday - 8:45am to 5pm Tuesday - 1pm to 5pm Wednesday - 1pm to 5pm Thursday - 8:45am to 5pm Friday - 1pm to 5pm
You can call the Benefits Team on 0345 678 9002 to speak to us or request a claim form.
Select option 1 to make a payment
Select option 2 for overpayments
Select option 3 for the Benefits Service
Please note: at times we experience a high volume of calls so your call could be held in a queue, but answered as quickly as possible.
Occasionally it may become necessary for our phone line opening times to be temporarily altered at short notice. On such occasions a recorded message on this number will provide details of the temporary opening times.
If you wish to hand in paperwork or pick up a form you can call into one of our customer service points as detailed below.