Shropshire Council

How to contact us

Our website has a wide range of information about the services we provide, and a number of ways for you to interact with them directly online. You can use our menu or our search bar to find what you need quickly at any time of day.

Not sure which department you want?

To make a general enquiry,

use our online form »

Service contact details

Service Do it online Other contact details
General enquiries   0345 678 9000
Bins and recycling Recycling and rubbish
When is my bin day?
Where can I report a missed collection?
Order a new bin or container
Order the new bin for recycling plastic, cans and glass
0345 678 9007
Building control Building control buildingcontrol@shropshire.gov.uk
01743 258710
Blue badge Blue Badge parking scheme 0345 678 9014
Business rates Business rates business.rates@shropshire.gov.uk
0345 678 9002
(opening hours are Monday, Tuesday, Thursday, Friday 8.45am – 5pm and Wednesday 1pm – 5pm)
Concerns for a vulnerable adult and Adult Social care Concerned about someone?
Adult social care
Emergency social work team
0345 678 9044
Concerns for the welfare of a child/children's social care or early help support Do you think a child is being harmed or is at risk?
Children's social care and health
Early help
Early years and childcare
Emergency social work team
0345 678 9021
Council tax Council tax
View your council tax account online through the CitizenAccess portal
council.tax@shropshire.gov.uk
0345 678 9002 (opening hours are Monday, Tuesday, Thursday 8:45am – 5pm and Wednesday, Friday 1pm – 5pm)
Elections and voting Elections and electoral registration 0345 678 9015
Housing Affordable housing
Private sector housing
Private sector rented housing
Housing options and homelessness
affordablehousing@shropshire.gov.uk
privatesectorhousing@shropshire.gov.uk
community.protection@shropshire.gov.uk (private sector rented housing)
housingoptions@shropshire.gov.uk
0345 678 9005
Housing benefit Benefits pages benefits@shropshire.gov.uk
0345 678 9002 (opening hours are Monday and Thursday 8:45am – 5pm and Tuesday, Wednesday and Friday 1pm – 5pm)
Parking Services, costs, permits, fines Parking
Car parks and parking costs
Season tickets, waivers and permits
Pay or appeal a parking fine
0345 678 9019
Pest Control Pest control 0345 678 9067
Planning Planning 0345 678 9004 (Planning)
Registrars Births and marriages
Bereavement services
0345 678 9016
School admissions, free school meals and school transport School admissions
Free school meals
School transport
0345 678 9008
Streets, roads and transport Roads and highways 0345 678 9006
(this is also for out of hours service)
Welfare Support Team – to apply for help through local welfare provision   localsupport@shropshire.gov.uk 0345 678 9078

For our out of hours social care Emergency Duty Team, please call 0345 678 9040.

Normal contact centre opening hours

  • Monday to Friday: 8am to 6pm
  • Saturday 9am to 1pm (except bank holiday weekends)

Customer service points

Our customer service points give you access to lots of information and advice in one place. Trained staff are on hand to offer helpful and friendly guidance. Find your closest customer service point and speak to a member of staff.