Shropshire Council

Hearing loss

Important information

Before contacting our service, please ensure that your hearing aids are in good working order. If you're having difficulty in hearing conversation and/or your television and would like to explore loop equipment, please ensure the loop setting is active on your hearing aid(s). If you're unsure whether your loop setting is activated, or you need to have it activated please contact your audiologist and ensure that this is done before completing the referral form.

Find out more about loop systems.

If you would like to make a referral for a hearing impairment assessment, please complete the form below

Referral / enquiry form »

If you have been diagnosed with a hearing loss by an ENT Consultant or an Audiologist, you can register with us and you will be offered support, advice and information. 


All we need is a copy of your audiogram which can be obtained from your audiologist. Registration is optional and you will still be entitled to support whether you have registered with us or not. Find out what the benefits of registering could mean for you.

Specialist equipment for hearing loss

Our specialist staff can demonstrate and offer advice and information about specialist equipment designed to overcome some of the difficulties experienced by someone with hearing loss, such as: 

  • Television and radio 
  • Doorbells 
  • Smoke alarms
  • Telephones 
  • Conversation 

We can also provide information on loop systems, Apps, transcription services and support with text to speech Apps and the Text Relay App.

Please note: For all enquiries regarding hearing aids, replacement parts, repairs and batteries, please contact your audiologist at Shropshire NHS Audiology Services.

For help with your hearing aids

For all enquiries regarding hearing aid appointments, repairs, batteries, domes and tubes, please contact your audiologist.

Contact Details

Telephone: 01743 250529