Shropshire Council

Complaints, comments and compliments

Please be advised that there is scheduled service maintenance from February 19, 2024, to February 23, 2024, between 6:00 PM and 3:00 AM.
During the maintenance window, you may experience a small period of downtime, typically 5-10 minutes when using our feedback form.
We apologise for any inconvenience this may cause and appreciate your understanding.

If you want to make a general complaint, pay us a compliment or pass on any other comment, just let us know...

Give us your feedback »

If you want to make a complaint about a specific service, use one of the links under 'Related information'.

If you want to give feedback but don't want to contact us online, you can:

  • Email: customer.feedback@shropshire.gov.uk
  • Write to: Feedback and Insight Team, Shropshire Council, Shirehall, Abbey Foregate, Shrewsbury, Shropshire, SY2 6ND
  • Telephone customer services: 0345 678 9000

Feedback about a service could include:

  • A suggestion to improve it
  • A question as to whether something could be done
  • Highlighting something you feel we've overlooked
  • Simple pat on the back for a job well done

Any feedback received is passed on to the relevant team. Don't forget to include the service name, and if it's a compliment towards a specific member of staff include their name (if you know it).

We welcome comments about the services we deliver or services delivered on our behalf by third party providers. We use the feedback to ensure we have an updated understanding of where things are working well and where improvement is required. If you make a comment please be aware that we deal with comments in two ways:

  • Comments for noting – these are recorded for performance monitoring but the person making the comment didn't require a response.
  • Comments for action – where some investigation may be required and a response needs to be provided to the person who made the comment.

If you don't receive a response from us we'll have treated your comment as a comment for noting. If you'd like a response to your comment please make that clear and ensure you supply your contact details.

You can provide us with anonymous feedback, but if we don't have your name and contact details we won't be able to reply to you, or update you on any action completed as a result of your feedback. This anonymous feedback will be considered by the service it relates to, but you won't receive a response from us, and we'll be unable to investigate if your feedback is a complaint.